Extended Stay America Premier Suites - Nashville - Vanderbilt

Business response:

Dear Guest, Thank you for your positive feedback. We are pleased to learn that our team’s warm hospitality and the peaceful surroundings and proximity to Vanderbilt Hospital made your stay comfortable and convenient. We appreciate your kind words and look forward to welcoming you back for many more comfortable stays in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your candid feedback and for staying with us. Providing a comfortable space along with attentive care is always our goal, and it is wonderful to see that reflected in your experience. We look forward to having you with us again for another pleasant visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your valuable feedback. We understand the importance of a peaceful environment, and we are sorry about the ongoing upgrades that disrupted your comfort. Please be assured that we take your concerns seriously and will focus on providing calmer surroundings during continued enhancement work. Thank you for bringing this to our attention as we strive to provide the best possible service for our valued guests. We are grateful for your patience and hope you will revisit for the flawless visit you ... read more

Business response:

Dear Guest, Thank you for taking the time to leave such a positive review and your recommendation. We're glad to hear that your stay was comfortable and convenient, meeting your needs during your visit. We are delighted to know that Angelina made such a positive impression during your time with us. We truly value the dedication our team members bring to creating a welcoming experience, and your recognition means a lot to us. We look forward to welcoming you back to Extended Stay America soon for another enjoyable visit. Sinc... read more

Business response:

Dear Guest, Thank you for sharing your thoughts. It is wonderful that you enjoyed the location, and we hope the convenience added ease to your stay. We look forward to welcoming you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback regarding the noise concerns during your time with us. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take our guests' feedback seriously and would like to let you know that for future visits, our front desk is available to help make your stay as comfortable as possible. Thank you for choosing us; we look forward to serving you better in the future. Sincerely, Hotel Management