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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Extended Stay America Hotel Oakland - Alameda is located at 1350 Marina Village Pkwy, Alameda, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet location, nice staff, towels a little too rough, had to wash the utensils before use.
Business response:
Thank you for taking the time to write a review of your stay. I am pleased to read that you appreciated our quiet location and friendly staff. Still, please accept our apologies that the utensils had to be re-washed before using. I will be sure to meet with my staff to review our cleanliness procedures to ensure that this does not happen again. Thank you for bringing this to my attention. Thank you for choosing Extended Stay America. We hope to see you again soon.
Had to take out my own garbage, no clean up. Had to pick up coffee maker and glasses at the desk. they would not deliver them to the room. No pool.
Business response:
Ray - Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our location and your clean, quiet room. Still, I apologize that our staff did not deliver your kitchen supplies to your room and that we do not have a pool for our guests to enjoy. Your comments will be helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with a better stay in the future.
The hotel's rooma has bad smell, and not so clean
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies regarding your experience with us. I will make sure to meet with our housekeeping staff to ensure that the rooms are being maintained to our cleanliness standards. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
地理位置不错 住了11晚，整体感觉还可以。酒店的位置不错，出行较方便，门前就有公交到down town，到附近的超市也很近。房间装修后感觉还比较新，但毛巾和床单觉得洗得不太干净。要自备日用品，没牙膏、牙刷、拖鞋提供。冰箱有漏水，电炉有一边坏了，微波炉没转盘，其它都还可以，希望酒店注意下这些细节。
I chose this hotel because it was much cheaper than San Francisco downtown hotel. The room was big and clean with cooking facility. The neighbor was quiet and good. There was a shopping mall with restaurants nearby. The only drawback was traffic jam on Bay Bridge if you have to go to and from San Francisco.
it was just odd that they had no ice machines The hotel is directly on the marina with beautiful views of the inlet from one side. Although we had not requested it, early check-in was unavailable. Most often if a hotel has a clean room they will allow it. Once we were able to check in the room was very clean spacious and bright. Upon searching for the ice machine I was told by the front desk that none was available but there was an ice cube tray in the freezer in my room that the morning. Apart from that the following mornin... read more
It was noce I had a last minute trip to oakland to help my mother and was feeling stressed so I wanted a hotel that was going to be relaxing. In one of the other reviews they mentioned their room had a view of water & I immediately thought that would be relaxing for me. The location was very nice & quiet. Checking in the front desk lady was clearly not excited to be at work & I was surprised when she asked me if I needed any plates or anything. To my surprise they no longer keep your room stocked with kitchen supplies you ha... read more
Business response:
Kiki - Thank you for telling us about your experience. We are sorry to hear that you did not receive quality service and that your room was not thoroughly cleaned. We will review your feedback with our housekeeping staff to make sure your experience is not repeated. We also apologize that you had to carry your kitchenware, our staff should have offered to deliver the clean dishes to your room. We will work with our staff to make sure we are always providing our guests with quality service. Still, we are very happy to know th... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.