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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We did not get the room we requested on hotels.com-it is suggested to always call hotel for any request to confirm you will get what you requested. On the plus side the bed was very comfortable! And it's right next to a Starbucks!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your room request. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Fitness above marina The number of staffs wasn't enough. The towel in a room was dirty. The kitchen ware wasn't delivered. The good point is fitness room. You can see the marina down below while you are running. スタッフが少なすぎてメンテナンスやサービスが行き届かない。 でもジムから見るマリーナの景色は最高。
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness and service issues you experienced. In response to your feedback, I will be speaking with our laundry attendant and housekeeping staff to ensure rooms are cleaned to our company’s high standards. I will also speak to our front desk staff to ensure the delivery of kitchen items in a timely manner. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or a... read more
Love that I could smoke in room with out a charge
Business response:
Thank you so much for posting a review of our property. I'm glad that we were able to accommodate your needs and provide you with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Good Location, Good Hotel I loved the location of this hotel and the price for what I got! Right outside the Webster Tube which takes you right into the middle of Jack London Square, which is where I was going. Decent hotel...I'm happy with the stay.
Business response:
Thank you for your wonderful review of our property. I'm so pleased to hear that you enjoyed our convenient location as well as our reasonable rates. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Basic but good. We were disipointed that we did not get a room with a water/marina view as we had requested weeks in advance.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we were not able to provide you with a water-view room. Although you booked your reservation in advance, we are not able to guarantee water-view rooms Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to see you again in the future.
Nice view, quite environment, Good, I like the waterfront. Easy access to freeways and close to shops The only downside was the bed, not so comfortable.
Business response:
Thank you so much for sharing your experience with us. We appreciate you letting us know that our beds were not to your satisfaction. We are sorry for this issue, but are happy to read that you had a pleasant stay overall and enjoyed our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Nice hotel Great place to stay, just a few minutes away from where my son lives, next to the marina and just across form jack london, would stay here again.
Business response:
Thank you so much for sharing your experience with us. I'm so pleased to hear that you had a great stay with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Sailor's Escape A nice mellow escape next to the Marina. Perfect if you're a sailor.
Business response:
I want to thank you for taking the time to post a review of your experience with us. I'm so pleased to hear that you enjoyed your stay and appreciated our lovely location. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.