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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Extended Stay America Hotel Oakland - Alameda is located at 1350 Marina Village Pkwy, Alameda, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice people safe area good view
Business response:
Dear Patrick, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a good stay and that our property and services met your needs. Please return to enjoy a flawless experience at Extended Stay America. Sincerely,Hotel Management
We arrived early and was able to check in early for a fee. Our room was on the first floor and smelt like stale smoke even though the sign on the fridge said smoking is forbidden and there was a fine if caught. The room was clean and adequate for the two of us. There was no amenities at all in the room and the kitchen had nothing in it but could be requested from the front counter. We utilized some cups and cutlery with a dish cloth. There was no dish soap to wash. Every evening the heavy smell of marijuana was prevalent in ... read more
Business response:
Dear Vanessa, Thank you for sharing your detailed feedback. We are glad our location suited your needs and that the room met your expectations in certain aspects. However, your feedback regarding the disturbances you encountered and the hallway environment is concerning, and we will address these matters with our team to ensure a more comfortable atmosphere for our guests. We also appreciate your comments on the kitchen setup and housekeeping schedule, which help us identify areas for improvement. We hope you will consider g... read more
The view of the marina was really nice. The location is perfect.
Business response:
Dear Brittany, Thank you for your lovely feedback! We are thrilled to learn you enjoyed the beautiful view of the marina and found our location perfect for your stay. We appreciate your kind words and hope to welcome you back soon for another great experience at Extended Stay America!Sincerely,Hotel Management
Staff is great. We have a great view of the marina.
Business response:
Dear Bob, Thank you for your kind words! We are thrilled to learn that you enjoyed both our staff's service and the beautiful view of the marina. Our team takes pride in creating memorable experiences, and it’s wonderful to know that the view added to your stay. We appreciate your feedback and hope to welcome you back soon for another relaxing visit to Extended Stay America.Sincerely,Hotel Management
La propiedad está regular y en la gran mayoría de las ocasiones el personal fue amable, solo en un par de ocasiones el personal de recepción fue grosero, está muy bien ubicado y no realizan limpieza de la habitación por lo tanto no está muy limpia
Business response:
Dear Adrian,We appreciate your kind words about our friendly staff and prime location. However, we apologize for the unpleasant behavior of our reception staff and the subpar room cleanliness. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 4.2 star rating with 1,354 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.