Extended Stay America Premier Suites - Oakland - Alameda

Business response:

Dear Kyle,Thank you for choosing Extended Stay America. We're thrilled to hear that you enjoyed your stay with us and found our hotel to be a very nice place to stay. We're grateful for your appreciation and glad that our team's hard work has paid off. We strive to create a welcoming and comfortable environment for all our guests, and it's lovely to know that we've met our goal. Thank you for your kind words. We enjoyed having you as our guest and hope to welcome you back on a future visit.Sincerely,Hotel Management 

Business response:

Dear Jason,Thank you for sharing your feedback about your recent stay with us. We're glad you enjoyed the view of the water from your room. However, we apologize for the discomfort you experienced with the bed in our handicap-accessible room. We know how important it is to get a good night's sleep and rest well. We appreciate your observation and will pass along the feedback to our team. Thank you for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit... read more

Business response:

Dear linda, Thank you for your feedback! We’re delighted to hear that you enjoyed the waterfront views during your stay. It’s great to know that this aspect of our property contributed positively to your experience. We hope the scenic views added to your overall enjoyment and relaxation. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Greg,Thank you for staying at Extended Stay America during your recent trip to Oakland. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to the bay was perfect for your visit.We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Marc,Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with maintenance. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on your nex... read more