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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK stay It was OK, the unit was *very* clean and seem very new. This ian my first stay at an Extended Suites and I am comparing to similar properties of the leading brands with similar price for the area. The unit has a small kitchen but none of the pots and utensils were provided - you have to request at the reception, but it was not obvious at the time. Also, no coffee, tea, etc you have to provide your own. I guess the reception personnel could be a little more welcoming - they were professional and not rude or anything, ... read more
Business response:
Saulo, thank you for selecting our hotel. While we are glad you liked your immaculate suite and had an overall comfortable stay, we regret the kitchenware policy was not explained at check-in. We are also sorry for your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We will utilize the rest of your comments to elevate our service delivery. We appreciate your feedback and hope to serve you in the near future. Sincerely, Hotel ... read more
This hotel is wonderful. I like the modern style. No carpet, which is a win for me. Our room was very clean, the lobby area was very clean. We did check in late in the evening. If I had to nit pick, the glass doors entering the building and the elevator stainless walls had fingerprints and could be wiped down. In the whole scheme of things, we would definitely stay here again. The gentleman at the front desk was very nice. This is a newer hotel, so it is my hope they maintain this property. Great job! Due to COVID restrictio... read more
Will Not Be Returning! Our stay was very mediocre. Upon entering the hotel to check-in, two uniformed police officers entered and went up the elevator…which was unnerving to say the least. When we received our keys and went to our room, the officers were responding to an incident ON OUR FLOOR only THREE ROOMS AWAY. That was even more concerning! I used the bathroom right when I entered my room and saw hair all over the shower door. There were no facial tissues in the bathroom, and there was not a dish for the soap. The air c... read more
Business response:
Kayla, thank you for your detailed feedback. We regret knowing about the incident you mentioned and that we did not meet your expectations for a pleasant stay. We are truly sorry for the disturbance your experienced. We also apologize for the cleanliness issue and the quality of the bedsheets. We will discuss this with the leadership team to take appropriate steps. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Very clean and updated. Beds could’ve been less stiff, but some people like that!
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.5 star rating with 1,615 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.