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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Left 10 minutes after checking in. Horrid smell and lack of cleanliness
Business response:
Dear Guest, Thank you for taking the time to share your experience. We recognize how important a fresh and well-maintained environment is upon arrival, as it greatly influences comfort and overall impressions. Situations involving environmental conditions can understandably affect travel plans and expectations. Your comments have been acknowledged and provide helpful insight into how the experience was perceived. We appreciate you bringing this to our attention. We hope to have the opportunity to make your next stay with us ... read more
There's only 1 shampoo and a soap for 4 guests? It's not enough... not satisfied with the breakfast... wasn't able to sleep well because the AC was having a disturbing sound.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are sorry to learn that your visit did not offer the level of ease and comfort you expected. Your comments regarding the bathroom amenities and morning offerings you encountered are important, and we understand how these issues can affect a stay. We will share your remarks with care as we work to provide a more reassuring and pleasant experience for future guests. We appreciate your feedback. We hope to have the opportunity to make your next stay ... read more
We had a very terrible experience. We were assigned a room that was already taken. We have zero idea until we open the room and realized it was taken. Luckily there was no one but what if our room keys were given to someone & what if they attacked us thinking we are robbers. It is a very horrible experience we had. We wait another 30 minutes for a room to be assigned. It was already 9:30pm we had a very long day & they made us wait 30mins to assign another room.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the distress caused by the room assignment error and the delay you encountered afterward. This is certainly not the impression we want to leave with our guests. Please be assured that your feedback will be shared with our front desk team to prevent such incidents in the future. We truly appreciate your patience and understanding, and hope to have the opportunity to serve you better on your next visit. Sincerely Hotel Management
The sink in the bathroom was clogged. There was no maintenance on site to fix it. Dirty sink water the entire stay
Business response:
Dear Fausto, We sincerely apologize for the inconvenience you experienced due to the clogged bathroom sink and the lack of on-site maintenance during your stay. We understand how frustrating it must have been to deal with standing water, and we regret that this issue affected your comfort. Your comments have been shared with our maintenance team. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more comfortable and well-maintained experience for you on a future visit. Sincerely, ... read more
The manager so terrible.
Business response:
Dear Xiande, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
..
The man that checked us in was very rude he told my husband that he could not use the restroom until he was a paying customer. He denied our paperwork that we called in advance to check on for training a service dog. We had the puppy there for socialization and being training.
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,362 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.