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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is definitely NOT an 8.8 on the scale!! Mostly for business types..maybe. Definitely Not for a luxury getaway weekend in Phx. No, blowdryer..except at the desk. Plain room..categorized as "deluxe". No coffeemaker in room and not in the common area all the time either.
Business response:
Dear Guest, We regret that your stay did not align with your expectations. Our accommodations are designed to provide practical comforts and value, particularly for longer stays, and we understand that preferences may vary depending on the purpose of travel. For convenience, certain amenities such as hairdryers are available upon request at the front desk, and coffee service is offered during designated hours. We appreciate your perspective and will take your comments into consideration as we continually evaluate the guest e... read more
Dirty,
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations regarding cleanliness. Maintaining a fresh and comfortable environment for every guest is one of our highest priorities, and it is disappointing to learn that we fell short during your stay. Please accept our apologies for any inconvenience this may have caused. Your comment has been shared with our housekeeping and management teams for immediate attention. We truly value guest input, as it helps us uphold our standards and improve where needed. W... read more
Experienced my third emergency water shutoff there… literally the last 3 times I’ve been here. Had to leave my stay extremely early.
Business response:
Dear Guest, Thank you for letting us know about your experience. We know how upsetting it is to deal with repeated water shutoffs, especially when it cuts your stay short. We are truly sorry for the trouble this caused and understand how disappointing it is to face the same problem more than once. Sometimes, emergency situations can cause unavoidable disruptions, and we regret the impact this has on your stay. We will review this internally and will work with our maintenance team to prevent future occurrences. Thank you for ... read more
Left 10 minutes after checking in. Horrid smell and lack of cleanliness
Business response:
Dear Guest, Thank you for taking the time to share your experience. We recognize how important a fresh and well-maintained environment is upon arrival, as it greatly influences comfort and overall impressions. Situations involving environmental conditions can understandably affect travel plans and expectations. Your comments have been acknowledged and provide helpful insight into how the experience was perceived. We appreciate you bringing this to our attention. We hope to have the opportunity to make your next stay with us ... read more
There's only 1 shampoo and a soap for 4 guests? It's not enough... not satisfied with the breakfast... wasn't able to sleep well because the AC was having a disturbing sound.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are sorry to learn that your visit did not offer the level of ease and comfort you expected. Your comments regarding the bathroom amenities and morning offerings you encountered are important, and we understand how these issues can affect a stay. We will share your remarks with care as we work to provide a more reassuring and pleasant experience for future guests. We appreciate your feedback. We hope to have the opportunity to make your next stay ... read more
We had a very terrible experience. We were assigned a room that was already taken. We have zero idea until we open the room and realized it was taken. Luckily there was no one but what if our room keys were given to someone & what if they attacked us thinking we are robbers. It is a very horrible experience we had. We wait another 30 minutes for a room to be assigned. It was already 9:30pm we had a very long day & they made us wait 30mins to assign another room.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the distress caused by the room assignment error and the delay you encountered afterward. This is certainly not the impression we want to leave with our guests. Please be assured that your feedback will be shared with our front desk team to prevent such incidents in the future. We truly appreciate your patience and understanding, and hope to have the opportunity to serve you better on your next visit. Sincerely Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,454 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.