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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was anything but premier or sweet. The beds were not full sized queens. Fine for 2 small kids, but too cozy for 2 teens or adults. The "clean" room had trash and dirt on the floor. The kitchen needs a range instead of hotplate and much more ventilation. You can smell everything everyone was cooking. Supposed to be nonsmoking, but you can smell cigarettes and weed. Very disappointing.
Business response:
Dear Guest, We’re truly sorry to hear that your stay did not meet expectations, particularly regarding room cleanliness, bed size, and odors from nearby rooms. Please know that we take your comments seriously, and our housekeeping and maintenance teams have been alerted. We appreciate your input about ventilation and cooking arrangements, which will be reviewed for future improvements. Your feedback helps us enhance guest comfort, and we hope to provide a better experience on your next visit. Sincerely, Hotel Management
The hotel is right off of I 76, so we thought it'd be good but the only good thing was the location. After we got inside the bldg it was the worst place we have ever stayed and such a nightmare! First, only one elevator for the whole place that didnt always work! No kitchen supplies, as advertised, no washclothes or hand towels.. Only the big bath towels and you had to turn the dirty ones in to get another clean one. No ice. Dirty rooms. Keys to rooms didnt always work. No hot water in the sink and water pressure very very l... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Facilities and room were not very clean and breakfast selection was very poor
Business response:
Dear Guest, We’re very sorry to hear that the cleanliness of the facilities and the breakfast selection did not meet your expectations. This is not the level of quality we aim to provide, and your comments have been shared with our housekeeping and management teams for improvement. We truly value your input, as it helps us enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to serve you better and provide a more enjoyable stay next time. Sincerely, Hotel Management
Dirty Floors. Floor in my room was filthy. Hadn’t been mopped in months. If ever
Business response:
Dear Jon, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Bathroom had mold in it smelled bad
Business response:
Dear Robert, We sincerely apologize for the issues you encountered with the bathroom and the unpleasant odor. Maintaining a clean, well-maintained, and comfortable environment for all our guests is our top priority, and your comments have been shared with our housekeeping and maintenance teams to address these concerns immediately. Feedback like yours is invaluable in helping us improve our property and ensure a better experience for future guests. We hope you will consider giving us another opportunity to provide a clean an... read more
The person checking us in was on the phone with his mother while checking us in. We were not sure if he was talking to us or his mother. There were men staying there that were drinking alcohol and yelling in the halls and banging on door all night until 6 am. I was told 80% of the rooms were extended stays and it was Saturday night and they were not working. That is no reason for noise all night long!
Rude, understaffed and dirty Upon arriving at the hotel, the staff was out front smoking and while I entered with my infant (I am visibly pregnant, traveling with a physically handicapped adult and and infant) the staff continued to stand out front smoking. We assumed it was their break Then she came inside to check us in. After finishing her cigarette. Said her name was Barbie When we got upstairs both beds had dirty bedding. I went back down to ask Barbie for clean bedding. She said she needed a few minutes and I was fine ... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.