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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1 of 2 elevators did not work. Room was not super clean. Only oatmeal for breakfast. No sign in room for breakfast time or checkout time. No do not disturb signs.
Smelly halls, room had full beds instead of the advertised queens, seemed like extra thin walls where we heard crying baby from across the hall and a few doors down.
Only one elevator so need to wait sometime, also breakfast is almost done by 8am - only couple of items left
dirty and not really friendly. AND charged 105 dollars OVER THE QUOTE!!! Tried to reach out 3 calls later they say contact Expedia huh.....how????? I can't get ahold of anyone without signing in which requires a code that did not come to my email which I am on. This is BS WATCH YOUR INVOICES PEOPLE THANKS FOR NOTHING EXPEDIA
Business response:
Dear Nancy, Thank you for choosing us again and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Reservations made through third-party sites are handled by them. We hope to have another occasio... read more
Shower head was not in good condition. Toiilet seat was also broken and TV was also not working. Staff was just saying try this and that.
Business response:
Dear Jignesh, We sincerely apologize that your room did not meet expectations and that our response to the issues you encountered was not more helpful. Thank you for bringing these concerns to our attention. We are reviewing our maintenance and guest service protocols to ensure that such issues are addressed quickly and thoroughly in the future. We appreciate your feedback and hope you’ll consider giving us another opportunity to provide a more comfortable and well-supported stay. Sincerely, Hotel Management
Only good is room is spacious other than that nothing as expected.. stay included complimentary breakfast but not much items . Only coffee and few packed muffins and protein bars. Room AC is very noisy
Business response:
Dear Surya, Thank you for taking the time to provide feedback on your recent stay. We’re glad to hear that you found the room to be spacious. However, we’re sorry to learn that other aspects of your stay did not meet your expectations. We understand how important a restful environment and a satisfying breakfast are, and we regret that the complimentary offerings and the noise from the air conditioning unit fell short. Your comments have been shared with our concerned teams. Your feedback is invaluable in helping us identify ... read more
Unit 214 was dirty. Sofa bed had macroni and cheese and sparkles all over the inside.it was covered in plastic like it was cleaned. The floor was filthy. Breakfast was a joke nothing to eat but stale muffins and coffee. No one at the front desk except at night. No bedding available. Front door broken hard to lock. It was nothing like the Hyatt that it was previously.
Business response:
Dear Richard, Thank you for choosing us and for taking the time to share your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the s... read more
Unfortunate to give this review but would not want anyone else to suffer or endure what i had to. Booked the suite room for 4 adults and a kid. The room does not have sufficient blankets or comforters or linen. Has 1 comforter for 4 adults and when checked with staff, they said they dont have any. Seriously i booked for 4 people and you are expecting 4 adults to share one comforter.?? Kitchen is a name sake and nothing worked not even the induction worked, we had real tough time. No breakfast (don't give in to complimentary ... read more
Business response:
Dear Naga, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during your stay, particularly regarding the bedding and kitchen facilities. We understand how frustrating this must have been for you and your family. While we offer a grab-and-go breakfast option, we acknowledge that it may not meet everyone’s expectations. We appreciate your feedback and take it seriously as we work to improve our services. We’d be grateful for the opportunity to provide you with a bet... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.