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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room with dirt on the floor, dirty elevators and moldy bathrooms, small bath towels and insufficient for the number of people!!
Business response:
Dear Kelly, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues with cleanliness and bathroom amenities you encountered during your stay. Your feedback is invaluable, and we are actively addressing these concerns with our team to ensure we meet our guests’ expectations in the future. We truly appreciate your understanding and would love the opportunity to welcome you back, providing the comfortable and clean environment you deserve, along with an improved experience next time... read more
I never leave reviews, but this stay left me no choice. Just look at the pictures I posted this place is filthy from top to bottom. The hallways, the rooms, everything was dirty. The towel shown was used just to clean the floors, and the box spring was stained and nasty I had to check for bed bugs because it looked that bad.My sheets were dirty, the end tables were still dusty, and there was black mold in the caulking around the shower. The toilet base had dried urine around it, and the caulking was stained yellow from not b... read more
Business response:
Dear Jeffrey, Please accept our sincere apologies for the unusual condition of our hotel during your visit. Our goal is to welcome every guest to a lively environment and provide a satisfying stay. What you’ve described is deeply concerning and does not meet the standards we strive to uphold. Thank you for bringing this to our attention. Your comments have been shared with our management and housekeeping teams for immediate review to facilitate necessary improvements, ensuring accountability as well as proper inspection of t... read more
Never again Lobby was neat and clean. Hotel advertised breakfast but was virtually non-existent (coffee, instant oatmeal with no bowls or silverware and a small muffin with snack bars). Our room had no Kleenex and ONE plastic cup. Sink light did not work (though they replaced tubes to remedy). My bed spread was oversized (king vs. double I believe).
Business response:
Dear Stephen, We are glad to hear you found our entrance immaculate. However, we are sorry that the rest of your experience didn’t meet your expectations. We apologize for the limited breakfast options, lack of amenities, and maintenance issues you had while with us. Thank you for bringing this to our attention. Your comments have been shared with the respective teams to ensure these concerns are addressed and improvements are made accordingly. We appreciate your patience and hope to provide a better experience in the future... read more
Check in was bad, front desk clerk was very rude. Room smelled bad, had hair all over the bathroom floor, bathroom door wore a groove into the floor it was so hard to close, dogs whining in the room upstairs we could hear. Breakfast was black tar coffee, oatmeal packets and granola bars. Glad this was a single night stay on a road trip.
Business response:
Dear Megan, Thank you for taking the time to share your experience. We are sorry to hear about the challenges you faced during your stay, including your check-in experience, room condition, noise disturbances, and limited breakfast options. This is not the level of service or comfort we aim to provide our guests, and we sincerely apologize for any inconvenience it may have caused you. Your feedback has been shared with our team to ensure these concerns are addressed and improvements are made accordingly. We appreciate your p... read more
Worst experience The hotel was gross. Room smelled and the hotel was not clean. Hotels.com would not assist with obtaining a refund.
Business response:
Dear Joseph, We are sorry to hear that your visit was disappointing and that the upkeep of our accommodations did not meet your expectations. We understand how frustrating it must have been, and we will share this with our team. Additionally, please note that any financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you to reach out to them directly. We appreciate your patience and hope you'll give us another opportunity to welcome you again with a bet... read more
A lot of things were missing at the property. To begin with there was no phone line to call the front desk and ask them for the missing towel, the missing cutlery and cookware for the kitchen, the door that won’t lock, the sheets that we are missing and many more! There was a receptionist, and when asked if we could talk to one, the response was rude and inhospitable. This truly sets bad expectations about the entire extended America chain. I’d highly recommend the corporate to look into such hotels that set bad standards an... read more
Business response:
Dear Satesh, We extend our humble apologies for any disappointment you may have experienced with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring a home-like living, our guests often bring their own bath amenities or toiletries. However, these items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team gladly delivers these items to your suite upon request. Your... read more
The check in was very pleasant. The young man that greeted us was very friendly. The room was dirty. The sofa bed had crumbs and Cheerios in it when I opened it up. The shower had mold in the grout. It was gross. The grab and go breakfast was alright but the morning attendant was not very helpful and the organization of the help yourself was confusing. She yelled at my son for getting into the refrigerator. We had no idea it was off limits.
Business response:
Thank you for taking the time to share your recent experience with us. I’m truly sorry to hear that your stay did not meet expectations, and I want to personally apologize for the inconveniences you and your family encountered. While I’m pleased to know that your check-in experience was pleasant and that our front desk associate made a positive impression, I am deeply concerned about the cleanliness issues you described in your room. This is certainly not the standard we strive to maintain, and I have addressed these concern... read more
Overall experience was NOY GOOD!!! Checkin: Single King is common room size. Even with mid afternoon arrival, staff claimed heavy bookings restricted options. Room assigned couldn’t have been further from elevator Room security was highly questionable. HAD TO SLAM DOOR SHUT to secure door lock. Very unnerving when not in room. It was directly in fromt of stairwell door. Bathroom cleanliness was UNACCEPTABLE! Shower & room floor unclean + frequent mold spots. BREAKFAST: “Grab & Go” doesn’t cut it. Limited self-serve pre-packa... read more
Business response:
Dear Richard, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.