Extended Stay America Premier Suites - Providence - East Providence

Business response:

Dear Guest, Thank you for staying at Extended Stay America; it was a pleasure to have you! We’re delighted to hear you had such a positive experience and that you plan to return. It’s our goal to provide a comfortable and welcoming atmosphere, and we’re excited to host you again soon. Your satisfaction means a lot to us, and we can’t wait to welcome you back!Sincerely,Hotel Management 

Business response:

Dear Robert,Thank you for taking the time to share your thoughts. We are glad you chose to stay with us and appreciate your feedback, as it helps us work toward a more comfortable experience for all guests. We are sorry to hear certain aspects of your visit didn’t meet expectations. Your comments have been noted, and we hope to welcome you back in the future with improvements that reflect your concerns.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying at Extended Stay America and giving us such a great review. We’re delighted you appreciated our immaculate property and prime location. Your Kind words inspire our team to maintain high standards and provide an effortless experience. We look forward to welcoming you back soon for another exceptional stay.Sincerely,Hotel Management 

Business response:

Dear John,Thank you for sharing your feedback. We are sorry that the grab-and-go breakfast did not meet your expectations. We understand the importance of a satisfying start to the day and regret any disappointment caused. Your comments will be considered as we work toward enhancing the overall guest experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management