Extended Stay America Premier Suites - Providence - East Providence

Business response:

Dear John,Thank you for sharing your feedback. We are sorry that the grab-and-go breakfast did not meet your expectations. We understand the importance of a satisfying start to the day and regret any disappointment caused. Your comments will be considered as we work toward enhancing the overall guest experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your wonderful comments with fellow travelers. We are delighted that Sasha and the team made you feel so welcome. Your kind words mean a lot to us; we truly appreciate your loyalty. We look forward to your next stay!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying at Extended Stay America! We’re pleased you had a positive experience and truly appreciate your feedback. Our goal is to provide a welcoming and comfortable stay for all our guests, and it’s rewarding to know we met your expectations. We look forward to hosting you again for another enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Guest, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management