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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel and good location
I’ve visited this place many times but this time it was the worse. There was a foul smell on the fourth floor hallway that only got worse from day one. Unfortunately even with the febreeze plug in, it made it worse. Lots of noise at night after midnight (2-3 am), not a comfortable visit
Business response:
Dear Amorliz, Thank you for rechoosing us. It isn't enjoyable to read your comments concerning your stay at our hotel this time. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your patience and feedback; this helps us improve the experience for future guests. Please revisit for another seam... read more
The location was good for my trip purposes, then after long day of work, came back to a room that was not mended- no new towels........, too exhausted to ask for anything we needed. very unpleasant!
Business response:
Dear Nyan, Thank you very much for posting a review of your stay. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Don’t stay here if you need sleep. I have never stayed in a louder hotel. Banging doors, screaming kids, fighting college students, and highway noises meant I did not fall asleep until almost 2AM when I had an important business meeting the next day. The person who checked me in was wonderful but one goes to a hotel primarily to be rested. Unfortunately the heating unit also banged on and off once a hour. What a mistake staying here was!
Business response:
Dear Laura, Thank you for choosing us for your recent visit. We are sorry to read of the noise concerns during your visit and their impact on your comfort. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to the city.Sincerely,Hotel Management
The lack of bodies at the desk, to greet me was evidence that staffing or morale is low. I was looking forward to the breakfast. Upon arrival, like I said earlier, I stood with all my bags at the front desk waiting for someone to check me in. The room was awesome. Went to bed and slept well. Woke to get coffee to find out the usually great breakfast was now gonna be called Grab and Go??! Not cool
Business response:
Dear David, Thank you for choosing our hotel. We are pleased that you enjoyed your room. However, we hope you will accept our apologies for the concerns you experienced during check-in. Your patience is much appreciated, and we are glad you left the hotel with a good impression. We look forward to seeing you again on your next visit.Sincerely,Hotel Management
It was a nice comfortable stay, but the "breakfast" was lacking and there was no accessible ice maker.
quiet my stay was very relaxing
Business response:
Dear James, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.5 star rating with 1,683 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.