Extended Stay America Premier Suites - Providence - East Providence

Business response:

Kathleen, we appreciate you selecting us and taking the time to leave your feedback. We hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and wish to have another opportunity to welcome you for the five-star stay we strive to provide every guest. Sincerely, Hotel Management 

Business response:

Jayne, thank you for sharing your review of Extended Stay America. We are thrilled to know you liked the service provided by our associates at the front office and that you had a great stay at our well-maintained hotel. Your generous rating is appreciated, and we look forward to hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and for your five-star rating. We are thrilled to know we met all your expectations and you had an excellent stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Jason, thank you for choosing the Extended Stay America for your stay once again. There is nothing greater than to learn that a guest returns to our hotel because they love our staff and everything our hotel has to offer. We are very proud of the exceptional service our team provides to our guests every day. Thank you for appreciating their efforts. They will be happy to know that they are being recognized for their hard work. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Karyl, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Shirley, thank you for your review. We are glad you liked your refreshing suite and the friendly staff. However, we apologize your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Also, we will share your comments regarding the air conditioner with the maintenance team for review and action. We value your comments and hope to see you agai... read more

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management