Extended Stay America Premier Suites - Reno - Sparks

Business response:

Dear Guest, We're glad you found the property well-maintained and appreciated the convenient location. However, we regret that your stay was affected by the cleanliness of the shower and the inability to adjust the thermostat. We understand how important both comfort and hygiene are. While our team does its best to ensure each room is thoroughly prepared, what you encountered isn't the standard we strive for. We'll follow up internally so future guests have a more comfortable experience. We are committed to continually impro... read more

Business response:

Dear Guest, We're truly sorry that the way your request was handled left you feeling disrespected. While we ask guests to pick up extra items like blankets and towels at the front desk to ensure they're clean and ready to use, the interaction should always be courteous and professional. We appreciate the opportunity to address this with our team and ensure future interactions reflect the respect every guest deserves. Please accept our apologies, and we hope you will give us another chance to provide you with a better experie... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We're glad to know you had a pleasant stay with us. Whether it was the comfort of the room or the service from our team, we're pleased that your visit was positive. We aim to provide a welcoming and relaxing environment for all our guests, and your feedback lets us know we're on the right track. We appreciate the opportunity to host you and hope to welcome you back again soon for an even better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We're glad to hear you enjoyed the room and found it comfortable. We understand how important in-room coffee can be for many guests, and we'll keep that in mind as we look at ways to enhance the experience. We also appreciate your thoughts on breakfast and will share your feedback with the team. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback about Extended Stay America! We're glad you enjoyed the kitchen in your room. We appreciate your comment about cleanliness; our team works hard to maintain a spotless environment for our guests. It's also great to learn you appreciated the location for walks around the marina. We hope you enjoyed exploring and will consider staying with us again. Sincerely, Hotel Management