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Extended Stay America Premier Suites - Reno - Sparks
- Hotels
- Sparks, NV
About this business
Location details
790 Lincoln Way, Sparks, NV, 89434, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing hotel The room we stayed in was clean and very nice looking. There was such a peaceful feeling. Definitely will plan another trip at that same spot again soon.
The staff was amazing
Business response:
Dear Jeffrey, Thank you for writing such a kind review about your time at Extended Stay America. We're delighted to hear that our team member made such a strong impression on you. Exceptional service is something we take great pride in, and it's always rewarding to know that our efforts helped make your stay more enjoyable. We appreciate your kind words and hope to have the pleasure of welcoming you again in the future. Sincerely, Hotel Management
The rooms were nice and clean. The staff were friendly. The proximity to the marina was good. The common spaces were mostly clean but very basic. There were odors in the corridors (vinegar and acetone) that weren’t great and could use some attention. Breakfast is limited, but coffee was good. It’s not located in the best area, so there are some elements that aren’t great.
Business response:
Dear Veronica, We're glad to know you enjoyed the clean accommodations, welcoming service, and the convenience of being close to the marina. It's great to hear the coffee hit the mark as well. We appreciate your feedback regarding the condition of the common areas and the corridor odors, and we'll be sure to address them with our team. While the surrounding area may have its challenges, we strive to maintain a comfortable and secure environment for all guests. Your feedback is much appreciated, and we hope you will give us a... read more
This hotel was a breath of fresh air
Business response:
Dear Mary, Thank you for including Extended Stay America in your travel plans. We're glad your visit brought a sense of ease and comfort. Creating a relaxing and enjoyable environment for our guests is always our goal, and it's rewarding to know your time with us left a positive impression. We appreciate your feedback and look forward to the opportunity to host you again in the future. Sincerely, Hotel Management
This hotel had pick and go break fast, which is limited. Room had a stove but no utensils what so ever, which is probably expected as it is not a full kitchen.Bathrooms had no exhaust, which is essential for a multi person occupancy room. Okay for a night stay, but would stay some place else, if I had to visit again
Business response:
Dear Jealani, We’re sorry the experience didn’t fully meet your expectations. While we aim to provide convenient options for a short stay, we understand how the limited breakfast selection, absence of in-room cookware, and ventilation concerns can affect comfort. Items for the kitchenette are kept at the front desk to ensure cleanliness and are always available upon request. Your comments have been noted, and we’ll share them with our team so that we can explore ways to improve the guest experience. We would like the opportu... read more
Nice place, nice people
Don’t count on Breakfast It said breakfast was included. Went down to find a cupcake, a small yogurt (limited to one) and a nature bar. Not my idea of a breakfast
Business response:
Dear Val, Thank you for your feedback. We understand the disappointment regarding the breakfast selection and apologize if it didn’t meet expectations. We’ll share your comments with the team as we continue exploring ways to enhance the guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Nice location, near the marina/park. Breakfast was a bit weak….but for someone only spending one night, I get it! We’d stay there again
Business response:
Dear Heather, Thank you for including Extended Stay America in your travel plans. We're glad you enjoyed the location near the Marina and park. It's a favorite for many of our guests. While the grab-and-go breakfast may not have been as robust as expected, we appreciate your feedback. We're always looking for ways to enhance our guests' experience. It's great to know you'd consider returning, and we look forward to welcoming you back. Sincerely, Hotel Management
We checked out and realized my wife had left her orthopedic pillow in the room. We quickly called the front desk 10 minutes later and told them we are returning to get her pillow. By the time we got there, the maintenance staff had thrown it in the garbage...which my wife had to dig out herself. It might be nice if the staff sets things like this aside or calls the manager in case of lost and found items; they never bothered. If this is hotel policy, we won't be coming back.
Business response:
Dear Greg, We’re truly sorry for the way this situation was handled. Personal items, especially those of importance, should be treated with greater care and consideration. We understand how upsetting it must have been for you and your wife. Your experience does not reflect the level of attention we aim to provide. We will share this with our team to ensure that found items are properly handled and reported moving forward. We appreciate you bringing this to our attention and regret any inconvenience it may have caused. We hop... read more
Frequently asked questions about Extended Stay America Premier Suites - Reno - Sparks
How is Extended Stay America Premier Suites - Reno - Sparks rated?
Extended Stay America Premier Suites - Reno - Sparks has a 4.3 star rating with 1,298 reviews.
When is Extended Stay America Premier Suites - Reno - Sparks open?
Extended Stay America Premier Suites - Reno - Sparks is open now. It will close tomorrow at 12:00 a.m.