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Extended Stay America Premier Suites - San Antonio - Schertz
- Hotels
- Schertz, TX
About this business
Location details
17648 Verde Pkwy, Schertz, TX, 78154, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff!
Business response:
Thank you for providing us with your positive feedback and we are looking forward to your return.
Clean and Brand new
Business response:
Thank you for taking the time to give us your feedback. We look forward to your future stays.
Brand new!
Business response:
Thank you for taking the time for giving us your positive feedback. We appreciate your business and look forward to your return.
Very nice As of 4/4/25, this fabulous hotel has only been open for 2 weeks!! Love the smell of a new hotel
Business response:
Dear Guest,Thank you for the terrific review of Extended Stay America. We appreciate you taking the time to share such a warm message. It’s wonderful to know that your visit left a positive impression. Feedback like yours encourages us as we continue building a welcoming and memorable experience. We look forward to having you with us again soon.Sincerely,Hotel Management
Business response:
Thank you, for your positive review, we are looking forward to your return to Schertz.
Located near the highway and apparently stayed the first week they opened. No cooking utensils or equipment to make food. Otherwise, you have the basic essentials. Housekeeping won’t come unless you stay more than a week, but front desk staff did exchange towels and gave extra toilet paper as necessary. I’d be interested to see how this location progresses in the future.
Business response:
Thank you, your business, and staying with us. Looking forward to your next stay and appreciate your feedback to improve our service.
The room was hot, no electricity until 8am Power outage, but the hotel across had electricity and all the buildings around
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the power outage and the resulting discomfort from the heat in your room. We understand how frustrating it must have been, especially when neighboring properties had electricity. Please know that your comments will be shared with our maintenance team to review and improve guest communication during such events. We truly value your feedback, as it helps us enhance our services and ensure better experiences in the future. We hope you will consider giving us ano... read more
The room was clean but had a REALLY BAD SMELL IT. They asked if I wanted to change rooms but my kids was already unpacked and tired from the long drive there. They didn’t do anything else to accommodate the problem
Business response:
Dear Guest, We sincerely apologize for the specific concern you mentioned in your room and for the inconvenience it caused you and your children after a long drive. While we offered a room change, we regret that we could not provide additional accommodations to make the situation more comfortable. Your comments will be shared with our housekeeping team for review. Guest comfort is extremely important to us, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
De städar inte rummet och det är något de borde berätta tydligen. Men istället ljuger personalen varje gång man frågar. Köket är bra med spisen och mikrovågsugn men ingen annan utrustning. Parkering är super bra, inget klagomål där. Man ser sällan personalen även under dagtid. Gymet är liten men rent och alltid öppen. I sammanfattning ligger hotellet på ett bra område men servicen är null
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that housekeeping did not meet your expectations and that communication regarding cleaning was unclear. We also recognize your concerns about limited kitchen equipment and the availability of staff throughout the day. At the same time, it’s good to hear that you found the parking convenient and the gym well-maintained. Your feedback has been shared with our leadership and appropriate teams to review and address these areas for improvement. We apolo... read more
Frequently asked questions about Extended Stay America Premier Suites - San Antonio - Schertz
How is Extended Stay America Premier Suites - San Antonio - Schertz rated?
Extended Stay America Premier Suites - San Antonio - Schertz has a 4.4 star rating with 245 reviews.
When is Extended Stay America Premier Suites - San Antonio - Schertz open?
Extended Stay America Premier Suites - San Antonio - Schertz is open now. It will close tomorrow at 12:00 a.m.