Extended Stay America Premier Suites - San Antonio - Schertz

Business response:

Thank you for your feedback. Hope to see you soon. 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We are happy to hear that the value, upkeep, and overall ease of your room stood out during your stay. It’s great to know those aspects helped create a positive impression. We also appreciate your sharing thoughtful insight about the morning offerings and how dietary needs can affect that experience. Your perspective is helpful as we consider how guests engage with this amenity. We hope to welcome you back again for an even more enjoyable visit. Sincerely, Hotel Manag... read more

Business response:

Dear Guest, Thank you for being our guest and taking the time to share your review. We’re glad to hear you found your room clean and comfortable during your time with us. At the same time, we sincerely apologize for the early morning construction noise that disrupted your rest, as this is certainly not the level of comfort we aim to provide our guests. Please know that your comments will be reviewed with our team to explore ways to minimize such disruptions. We hope to have the chance to provide you with a more restful and u... read more

Business response:

Thank you for your feedback. We look forward to serving you again 

Business response:

Thank you so much for taking the time to complete our survey. We truly appreciate your feedback—it helps us better understand your experience and continue improving our services. We’re grateful you chose to share your thoughts with us and hope to welcome you again soon! 

Business response:

Thank you for taking the time to provide your feedback. We appreciate your business and look forward to your return. 

Business response:

Dear Guest, Thank you for sharing your review with us. While we’re glad to hear your visit was generally acceptable, we’re sorry it did not leave a stronger impression. We are always working to create a more comfortable and memorable stay, and we appreciate your feedback. We hope you will consider revisiting us and allow us the opportunity to provide a more enjoyable experience next time. Sincerely, Hotel Management 

Business response:

We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Please feel free to contact us directly should you choose to visit us again.