This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location. Polite, efficient staff. Comfortable.
Clean & convenient
Business response:
Dear Sarah, Thank you for selecting Extended Stay America and taking the time to write a review. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. We appreciate you for being our guest, and if you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Managemen... read more
Convenience for food and shopping. The room lacks character; it's spacious but not cozy.
The hallways leading to the rooms were dirty. This is on a Sunday. There was a used bar of soap in the shower.
Business response:
Dear Richard, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our housekeeping team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
Lacking the basics. Hallway dirty. Had not been vacuumed in a while. Apparently sweep the rooms into the hall but then did not vacuum. Free breakfast is a joke. Pretty much nonexistent. Vending machine food. No hangers, no hair dryer. Had to retrieve a coffee maker, cups, glasses, utensils, etc from the front desk. Kitchenette but nothing in it unless you went to the front desk.
Business response:
Dear Jeffrey, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our h... read more
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.4 star rating with 1,234 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.