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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival staff was very helpful, even helped moving baggage to room. However, the cable TV system was not working properly, and upon report the person was clearly disinterested, said they had reported it but had no idea when it would be restored. She just didn't care. Proper operation was not restored at any time during our 3 day stay.
Business response:
Dear Jim, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
We stayed here for one brief night on a road trip home from Florida and it was perfectly fine for our needs - 2 adults, 2 kids, and 2 dogs. We liked that the room was large and had a full sized fridge with freezer, so we could re-freeze our cooler packs and keep our food/drinks cold. The front desk service was pleasant and the hotel wasn't crowded at all. The room was clean and the bathroom and kitchen area all had new/shiny fixtures.
Smooth and easy check in
Business response:
Dear TED, Thank you for choosing Extended Stay America. We're glad everything went well with your check-in. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are pleased we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Nice enough but set off from amenities It’s a new building surrounded by vacant lots. The outlet mall is across the street but no restaurants there. The restaurants that were the shortest distance weren’t servicing food because they didn’t have enough staff, so I got smoothies and had to walk farther for food. If you have a car, it’s all fins nearby but don’t expect to take short walks for groceries or food. Despite this place being new, my first room didn’t have working heat and the bathroom sink didn’t drain. Luckily they ... read more
Easy for travelers, serviceable hotel Bare bones hotel but serviceable for a night on the road. Television didn’t work which was disappointing and they said they were full and had no place to move us. Still charged us full price though. Stayed here because easy on and off I 95 and lots of options for eating. Also it was the cheapest hotel that had a decent rating. We’ve stayed here before and probably will again because it’s so convenient. Morning manager was especially nice, although all were friendly.
Business response:
Dear Patricia, Thank you for staying with Extended Stay America and posting your review. We are glad you enjoyed most of your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re glad we could make that happen for you. We apologize for any inconvenience and look forward to seeing you again on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.4 star rating with 1,170 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.