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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways leading to the rooms were dirty. This is on a Sunday. There was a used bar of soap in the shower.
Business response:
Dear Richard, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our housekeeping team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
Lacking the basics. Hallway dirty. Had not been vacuumed in a while. Apparently sweep the rooms into the hall but then did not vacuum. Free breakfast is a joke. Pretty much nonexistent. Vending machine food. No hangers, no hair dryer. Had to retrieve a coffee maker, cups, glasses, utensils, etc from the front desk. Kitchenette but nothing in it unless you went to the front desk.
Business response:
Dear Jeffrey, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our h... read more
Outstanding Stay Great location off of I-95, near restaurants and outlets. Welcoming desk staff, easy check in. Spacious, clean rooms, kitchenette with full air refrigerator. Large bathroom with walk in shower, lots of water pressure and many outlets in room. Quiet, we never heard anyone. Grab and go breakfast was sufficient.
Business response:
Dear John, We're thrilled to hear about your outstanding stay at our hotel. Thank you for choosing Extended Stay America and sharing your positive feedback. We're delighted that you found our location convenient, our rooms spacious and clean, and our staff welcoming. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future.SincerelyHotel Management
The breakfast was too basic. One day out of the 4 I was there, they didn’t even have coffee ready at 6:30am when everyone was up early needing coffee for work. The one hot thing, wasn’t available…
Business response:
Dear Alan, We appreciate your feedback regarding our breakfast offerings. We apologize for any inconvenience you experienced during your stay. Your comments help us identify areas for improvement, and we'll certainly consider them to enhance our breakfast service in the future. Thank you for choosing us, and we hope to welcome you back for an even better experience.SincerelyHotel Management
Great Value
Disappointing This hotel is not geared towards a comfortable and clean stay. The room was not terrible, but the hallways were filthy and smelled like marijuana. Breakfast consisted of a basket full of cereal bars, a dorm size refrigerator with 2 Oz yogurt cups and a coffee maker. It’s pretty bare bones and maybe a little misleading by saying breakfast is included…..nothing hot. You get what you pay for, but this was disappointing.
Business response:
Dear Douglas, Thank you for your review. We apologize for the concerns mentioned during your stay with us; thank you for bringing this to our attention. We will share this with our team for quick review and action. Our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,626 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.