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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice simple accommodations Friendly and helpful front desk staff. They only clean the rooms once a week, however, you can turn the towels daily to receive new ones.
When I was checking in, I was the one that said hello instead of the lady behind the counter, not saying anything. She asked for my ID and then let me know about the room Wi-Fi, but I don’t feel as welcomed as I have in other hotels. No smile, the over all greeting was terrible. In the room on the counter, it states on the card that the cupboards are stocked with supplies, cups/plates. but my room had nothing but a garbage can. The shelf’s around including the window were dusty as well.. the wall was written on by one of the... read more
Very clean
Clean
Great location but lacking kitchen utensils and some grumpy staff. Also they decided to switch out mattresses and tv during peak sold out timeframe.
Business response:
Dear Ingrid, We apologize for the inconvenience caused by the lack of kitchen utensils and any less-than-welcoming interactions you experienced with our staff. Your comfort is important to us, and we’re addressing these concerns to improve service and communication. We also regret the timing of the mattress and TV replacements and understand how this may have disrupted your stay. Your comments help us improve. We welcome you back with the goal of providing a smoother and more pleasant experience. Sincerely, Hotel Management
ダウンタウンからは少し距離がありますが、徒歩圏内にグローサリーストアやアウトドア用品店などがあり、お買い物にも便利でした。
Very helpful with late check in
Business response:
Dear Kevan, Thank you for taking the time to share your feedback. We’re so pleased to hear that our team was able to assist you with your late check-in and make the process smooth and convenient. Providing helpful, reliable service at all hours is something we take pride in, and we're glad that commitment was reflected in your experience. Your kind words mean a lot to our staff, and we truly appreciate your recognition. We hope to welcome you back for another comfortable and enjoyable stay at Extended Stay America in the fut... read more
Good location, clean property, friendly staff.
It's ok for the price. "Meh" overall. The room was a mix of remodel and old, i.e., the kitchenette and tub enclosure should be replaced. The floor was new, the bed was comfy. The bathroom faucet had no cold water, no coffee in room, the "breakfast" was prepackaged muffins, oatmeal, and yogurt. The coffee dispenser was empty and the front desk person had stepped away. I'll probably look elsewhere next time.
Business response:
Dear Guest, We apologize for the inconveniences you experienced, including the bathroom faucet issue, breakfast offerings, and front desk availability. We appreciate your comments regarding the room condition and amenities, as they help us prioritize improvements. Please know we are actively working on upgrades and better service to enhance our guests’ experiences. Your comfort is important to us, and we regret that we fell short during your stay. We hope you will consider giving us another chance in the future. Sincerely, H... read more
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,427 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.