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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Extended Stay America Hotel Seattle - Bellevue - Downtown is located at 11400 Main St, Bellevue, WA. This business specializes in Hotels & Motels and Other Lodging.
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seems like they are being suffered by employee shortage. Everyone on the premises were kind but the service was either not available or took so long time.
Business response:
Dear Sung, Thank you for your understanding and for highlighting the kindness of our staff. We sincerely apologize for the delays and lack of service you experienced during your stay. Like many, we are currently navigating staffing challenges, but we are actively working to improve our efficiency. We appreciate your patience and hope to provide a more seamless experience during your next visit.Sincerely,Hotel Management
This place has all the charm of a human storage facility. Its basically like a hostel for older people. Pluses-it is a place to stay-good sized refrigerator, close distance to target, trader joe's, grocery store and restaurants. Negatives-asked for coffee pot,carafe was from one machine so it didn't work very well with machine, asked for can opener and it did not work. Staff is generally pleasant, but management clearly does not care about user experience. My take-it is a place to stay. I would never return!
Business response:
Dear Michael, Thank you for sharing your feedback. We are glad you found our location convenient and appreciated the spacious refrigerator. We regret that some amenities did not meet your expectations and will ensure these items are reviewed. Our staff strives to provide a pleasant experience, and your comments will help us improve. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
A random incident lowered our review We were so impressed with this place--until our water went out. I sure with they would tell you and/or apologize for the inconvenience. Luckily the shampoo was rinsed off!
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear you were initially impressed with your stay. We apologize for the inconvenience caused by the water outage and any lack of communication. Your comments are important to us, and we will work to improve our notification processes. We hope to have the opportunity to provide a seamless experience in the future.Sincerely,Hotel Management
Noisy at night and especially in the morning when cleaning staff is starting to manage rooms by slamming the doors. Nice location but not what we were expecting to see.
Business response:
Dear Xeniya, Thank you for your feedback. We apologize for the noise disruptions you experienced during your stay. Your comments will be shared with our team to ensure we address this issue and improve our guests' comfort. We're glad you enjoyed the location and hope to provide a more peaceful experience on your next visit.Sincerely,Hotel Management
Good
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 4.3 star rating with 1,594 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.