Extended Stay America Premier Suites - Seattle - Bellevue - Downtown

Business response:

Dear Ravin, We are delighted to hear you had an enjoyable stay with us! It is great to know our team helped make your visit pleasant and that you felt comfortable throughout your time at Extended Stay America. We truly appreciate you sharing your experience and your kind words. We look forward to welcoming you back soon for another relaxing and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Sandy, We are thrilled to hear you had a smooth arrival and enjoyed the refreshed, comfortable space during your stay! Your feedback means a lot to the team at Extended Stay America. We are sorry to learn about the unusual odor you experienced and will have our team look into it right away. Thank you for sharing your thoughts—we hope to welcome you back soon for an even better visit. Sincerely, Hotel Management 

Business response:

Dear Sheryl, We are glad to hear you found your stay to be a great value; that’s exactly the kind of experience we aim to deliver. However, we certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your... read more

Business response:

Dear Edward, We are pleased to hear you felt comfortable and secure during your visit; providing peace of mind for our guests is one of our top priorities. It’s wonderful to know the setting added to your overall experience and allowed you to fully enjoy your stay. We work hard to create an atmosphere that feels both welcoming and reassuring from the moment you arrive. Thank you for being our guest at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Alex, Thank you for taking the time to share your experience. We genuinely regret that the condition of your accommodation did not meet expectations and apologize for the inconvenience you encountered. Cleanliness is a top priority, and your comments have been shared with our housekeeping team for immediate review and improvement. We value your feedback and hope you will allow us another opportunity to provide a more comfortable and refreshed stay in the future. Sincerely, Hotel Management