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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facility was fine. Breakfast was poor. Only pick up and go, No hot breakfast available. Staff was more interested in chatting with friends than helping with check in. Not very friendly.
Business response:
Dear Denise, Thank you for the candid review. The lack of responsiveness of our staff you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are also sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on impro... read more
Daphney was so welcoming when we arrived. She was informative and very helpful. She made our check in very easy.
Front desk staff! Friendly & professional!
Business response:
Dear nancy, Thank you for selecting Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
The room I had was very roomy, clean, and comfortable. It's located right by a Walmart, movie theater, and a Dunkin Donuts. I was satisfied with my stay.
Business response:
I am glad you had a wonderful stay. Thank you.
two room lights didn't work consistently. without sertting it, the safe alarm in the room went off at 5:30 - not knowing where the sound was coming from I had to fully wake up and figure it out. The room was clean and has all the basics. The price was great. The check in person was friendly and helpful
Business response:
Dear Peggy, Thank you for choosing our hotel for your recent accommodation and writing a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.