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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I liked the accessibility of the motel. Higgway,shops and even hospital was close. I liked the room size and the kitchenette. I dud not like that the room needed repair (baseboard coming loose or missung). There were no assessories for the kitchen. And the bed was not frim enough for me. My back hurt everyday.
Business response:
Dear Tara, Thank you for sharing your feedback. We are glad to hear that you appreciated the convenience of our location, room size, and the added benefit of a kitchenette, which contributed to a comfortable stay. However, we are sorry to learn that we did not fully meet your expectations. We also regret that your bed did not provide the support you needed for a restful sleep. Your comments will be shared with our teams so future guests do not encounter the same issue. We are grateful for your patience and hope to have anoth... read more
The man who checked us in was courteous. We appreciated the luggage carts. The room was "adequate minus." The floor was very sticky. We had to ask for washcloths, as none were left in our bathroom. It was a place to sleep for a few hours, nothing more. All of our luggage had to be placed on the sofa and counter because of the sticky floors. When we went to check out we couldn't find a person at the desk. I knocked on the laundry room door, and the person doing the laundry took my room entry cards. It was a bit strange. I don... read more
Business response:
Dear Anne, Thank you for sharing your experience and for your kind words about the service you received upon arrival. We are glad certain aspects were helpful during your stay, though we regret that other elements did not meet your expectations. Your observations have been shared with our team to help improve both comfort and guest support. We understand your concerns and hope you might consider giving us another opportunity to provide a more seamless and pleasant experience in the future. Sincerely, Hotel Management
Pro: Easy parking Clean room Comfortable beds Big fridge and cooktop Con: The "breakfast included" was a big deception: they had coffee and tea bags. For food there were a few bags with instant oatmeal and some packaged muffins full of sugar No shampoo or conditioner Broken sink
Business response:
Dear Christian, Thank you for taking the time to review your stay with us. We are pleased that you found our guest rooms clean and well-kept, and we certainly appreciate your kind comments about our parking facility. However, we hope you will accept our apologies for the maintenance once you outlined the bathroom and for our grab-and-go breakfast not meeting your expectations. We value your feedback and will share it with the relevant departments, as we continually strive to enhance our guest experience. It was a pleasure ho... read more
The rooms were nice enough, the hotel is well maintained, the staff were kind and helpful enough - but some of the other guests were very unpleasant and roam the halls and outside spaces day and night. There were people loitering behind the hotel who appeared to have not been able to afford a room any longer who were just hanging out in the lobby or behind the hotel. There was also a man with a very aggressive dog who at one point lunged at me. There were a lot of just unsavory characters staying there and it was not at all ... read more
Business response:
Dear Kevin, Thank you for sharing your insights regarding your recent stay with us. We appreciate your kind remarks about our accommodations and staff as we strive to provide a pleasant environment for all our guests. However, we sincerely apologize for the discomfort you experienced due to the presence of other guests during your visit. Your feedback is invaluable, and we take such matters seriously. We are actively addressing these concerns to ensure a more comfortable atmosphere for everyone. Thank you again for allowing ... read more
Good property for sure some rooms seem to be a tad bit outdated but overall good property would likely come back here again
Business response:
Dear Aaron, We are glad to read your generous review about your recent stay with us and appreciate you sharing that you had a great stay. Nevertheless, we regret to hear that the look and feel of certain guest rooms did not meet your expectations. Observations like yours are what give us the valuable information we need to enhance our services and accommodations. Thank you for this thoughtful review; we appreciate you choosing Extended Stay America while in the area. We look forward to your return! Sincerely, Hotel Managemen... read more
The room is ok
Business response:
Dear Guest, Thank you for reviewing your stay. We are glad you found our accommodations comfortable. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management
Great for the price. Staff was friendly.
Small roaches seen crawling on sink and bathroom floor. I’m giving an overall 3 bec the staff are nice. Their grab and go breakfast is very minimal to nothing.
Business response:
Dear Melanie, thank you for your honest feedback. While we’re glad to hear our staff made a positive impression, we sincerely apologize for any issues you experienced. This is not the standard we aim to provide, and your concerns have been shared with our team to investigate immediately. We appreciate you bringing this to our attention and hope to provide a much better experience in the future. Sincerely, Hotel Management
It needs some updates and should have a pool, the cleaning that is every 14 days as what I was told it crazy to me..
Business response:
DearEdwina, We’re glad you chose to stay with us and appreciate you taking the time to share your thoughts. We understand that a more frequent cleaning schedule and additional amenities, such as a pool, would enhance the overall experience. Please note that our housekeeping services are conducted on a biweekly basis to maintain our guests’ privacy and minimize intrusion. That said, we do offer additional housekeeping services for a nominal fee, should you require them. Your input is important and will be shared with the appr... read more
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 771,507 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open on Monday at 9:00 a.m.