Extended Stay America Premier Suites - Yuma

Business response:

Dear Marty, We're glad to know your experience was a positive one and that everything went well during your stay. It's always our goal to provide a welcoming and comfortable environment. Your satisfaction means a lot to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you again and providing another great stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We regret that the air conditioning did not function properly and that the furnishings did not meet your expectations. Ensuring a comfortable and well-maintained environment is of utmost importance to us, and we apologize for any inconvenience caused by these issues. Your comments have been shared with our maintenance and housekeeping teams to ensure better service moving forward. We appreciate you bringing this to our attention, as it helps us improve. We hope to have the chance to w... read more

Business response:

Dear Regina, Thank you for your feedback. We apologize that your request for a handicap-accessible shower was not honored despite being included in your confirmation. We understand the importance of that detail, and we regret the inconvenience it caused. We’re glad the front desk team member was courteous, and we appreciate your patience. We’ll work to improve communication and coordination to better meet guest needs in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest at Extended Stay America. We are pleased to hear that your overall experience met your expectations. However, we sincerely apologize for the inconvenience you faced regarding the privacy issue. Your comfort and security are of utmost importance to us, and we will address this matter with our team to ensure it does not happen again. We appreciate your understanding and hope you will consider staying with us again, allowing us to provide you with a truly exceptional experience. Sincere... read more

Business response:

Dear Charles, Thank you for your thoughtful feedback! We’re delighted to hear that you consistently have a pleasant experience with us at Extended Stay America. Providing great facilities, a welcoming staff, and a convenient location are things we take pride in, and we’re thrilled that they have contributed to your satisfaction. Your support means a lot to us, and we look forward to welcoming you again in the future! Sincerely, Hotel Management 

Business response:

Dear Monica, We appreciate you taking the time to share your thoughts. We’re glad to hear that you had a good experience overall! However, we sincerely regret the issues with the room drain and cleanliness concerns. Guest comfort is important to us, and we will be reviewing our housekeeping and maintenance teams to ensure these areas receive proper attention. Your feedback is truly valuable, and we hope to welcome you back for an even better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Jose, We're sorry that your room was not ready upon arrival, especially well after the posted check-in time. After a long day, guests should be able to settle in without delays, and we understand how frustrating it must have been. We'll review this with our team to ensure better coordination between housekeeping and the front desk so that rooms are prepared on time moving forward. We appreciate your patience and the opportunity to improve. We express our genuine apologies once more and hope you will consider staying wit... read more