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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property was being refurbished, however we never received any type of service the 5 days we were ther. We had to go to front desk to ask for toilet paper and we had to take out the trash and put new bags in the the waste baskets. The kitchen area the cabinets were sticky with grease.
Business response:
Dear Wilson, We sincerely apologize that our service did not meet your expectations during your visit and for the inconvenience caused by having to request supplies and handle trash. Maintaining a clean and comfortable environment is very important to us, and your comments will be shared with our housekeeping and management teams to address these concerns and ensure improvements. We truly value your input and hope you will give us another opportunity to provide a more attentive and enjoyable stay. Sincerely, Hotel Management
Breakfast is too limited. No basic free house keeping. I won’t recommend it
very basic, simple accommodations, older renovation in kitchen and bathroom that is not holding up too well. Kitchen sink, spouting water from base if not holding correctly, bathroom counter chipping along the edges. fridge was really loud going on and off. but overall, the room was clean and functional, and the bed was very comfortable. The person at the front desk was very nice and accommodating. The laundry facilities are a high point, as all of the machines seem new and clean and easy to operate with the cashless payment... read more
this was a work trip. great place extra clean and looked to be very well maintained being in the construction and property maintenance field hats off to you guys.
Business response:
Dear Dennis, We are thrilled to hear you found your stay comfortable and appreciated the cleanliness and upkeep of our property! It is especially meaningful coming from someone in the construction and maintenance field, and your recognition truly motivates our team. At Extended Stay America, we strive to provide a well-maintained and welcoming environment for every guest. We look forward to hosting you again on your future trips! Sincerely, Hotel Management
All was going good
Business response:
We are happy to hear that you enjoyed your stay with us here at ESA Lawton and we wish you well on your future travels.
Room was decent. Bed was hard as a rock. Like sleeping on the floor. The front desk lady was kinda rude or possibly just ready to get off.... AC was cold was a plus for us. The entire place smelt funny and had a few different smells. The parking is kinda tiny. Nice part is the rooms are relatively quiet. Overall you get what you pay for. Good price though.
Business response:
Dear Rachael, Thank you for sharing your experience with us. We are pleased you found value in your stay and appreciated the quiet surroundings, efficient cooling, and price point. At the same time, we regret that the comfort of the bed, the interaction at the front desk, and other aspects of the stay did not meet your expectations. Your feedback is very helpful in showing us where we can improve, and we will use it to enhance both our amenities and guest interactions. We appreciate your input and look forward to welcoming y... read more
Very friendly and welcoming staff, had a pleasure in speaking with Sydney (supervisor) who has helped tremendously in checking in first time. Would definitely recommend this place to friends if needed.
Business response:
Dear Carmen, Thank you for your kind words! We’re delighted to hear that your first check-in experience was smooth and that Sydney made such a positive impression. Our team takes great pride in creating a welcoming atmosphere, and it’s wonderful to know that we came through. We truly appreciate your recommendation and look forward to welcoming you and your friends again in the future to Extended Stay America! Sincerely, Hotel Management
clean place
Perfect
Business response:
Dear Steven, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, HotelManagement
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 3.3 star rating with 1,223,386 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is open now. It will close at 6:00 p.m.