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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Slightly rude didn’t know my dog was a service dog
Business response:
Dear Alejandro, Thank you for taking the time to share your experience. We’re truly grateful you chose to stay with us and appreciate your feedback. We understand the importance of respecting and accommodating all guests, particularly in matters of accessibility. Your comments help us better understand where we can be more attentive. We hope to welcome you back in the future for a stay that meets all your expectations. Sincerely, Hotel Management
Friendly Staff!
Business response:
Dear Dustin, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Room has lots of space but to much work to get plates for kitchen
Business response:
Dear Sheri, Thank you for your feedback. We appreciate you pointing out the spaciousness of the room; it’s great to know that aspect worked well for you. We recognize that obtaining kitchenware may have been inconvenient for you. To maintain cleanliness for all our guests, we keep the dishware at the front desk. We appreciate your feedback as we explore ways to make your stays more comfortable and efficient. We hope to welcome you back to Extended Stay America with an even smoother experience. Sincerely, Hotel Management
First room smelled of dog pee. They got us a new room
Business response:
Dear Thomas, Thank you for sharing your experience. We sincerely apologize for the condition of the first room you were provided. A clean and comfortable environment is essential, and we regret that this was not your initial impression. We are glad our team was able to relocate you promptly and hope the remainder of your stay was more enjoyable. We will share your feedback with our team for improvements. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
No ice machines or bbq grill like is posted on their homepage.
The room looked like they just put new towels in it without cleaning the toilet or changing the bedsheets. Pulled sheet back to find hair and crumbs like someone was eating in bed. The man at the front desk was excellent though. He immediately switched us but first went up himself to check that it was clean.
Business response:
Dear Laura, Thank you for sharing your experience. We’re truly grateful for your kind words about our front desk associate—it’s heartening to know his attentiveness made a difference during your stay. However, we sincerely regret the initial state of the room and understand how disappointing that must have been. Your feedback is invaluable and will be used to help improve the consistency of our housekeeping efforts. We hope you’ll consider staying with us again for a more seamless visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 769,791 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open at 9:00 a.m.