Extended Stay America Premier Suites - Yuma

Business response:

Dear Jesus, Thank you for taking the time to share your feedback. We’re always looking for ways to enhance the guest experience, and observations like yours help guide those improvements. We will certainly share your feedback with the team regarding the outdoor areas to ensure they remain safe and welcoming. We appreciate your input and hope to have the opportunity to welcome you again. Sincerely, Hotel Management 

Business response:

Dear Kathryn, Thank you for sharing your feedback with us. We’re glad you found the stay reasonably priced for one night, but we sincerely apologize for the issues you experienced with the room odor and hot water. Your comfort is important to us, and we’ve shared your concerns with our maintenance and housekeeping teams to ensure these matters are addressed promptly. We appreciate your comments as they help us improve the guest experience. We hope to serve you better and welcome you back. Sincerely, Hotel Management 

Business response:

Dear Donnallis, It’s wonderful to hear how warmly Debbie welcomed you and made you feel at home. We are so glad your time at Extended Stay America was a pleasant one. Your kind words mean a lot, and we appreciate you taking the time to share them. We look forward to the chance to host you again soon! Sincerely, Hotel Management 

Business response:

Dear Ildiko, We are glad you found the space clean and the beds comfortable at Extended Stay America. We want every guest to feel at ease, and your note about accessible accommodations is essential. Reaching out ahead of time does help ensure the right setup. Thank you for your thoughtful feedback. We look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Vernon, Thank you for your kind words and for recognizing our staff’s dedication to providing excellent service. We are thrilled to hear that our team made a positive impact on your stay at Extended Stay America. It is always our goal to ensure every guest feels welcomed and well cared for. Your appreciation motivates us to continue delivering the best experience possible. We truly value your feedback and look forward to welcoming you back for another outstanding stay soon. Sincerely, Hotel Management 

Business response:

Dear Rick, Thank you for the fantastic review of Extended Stay America. We're glad you felt a sense of comfort upon arrival and that the service, food, and overall atmosphere added to your stay. It's great to know the location offered the convenience you were looking for, especially being close to shopping and in a quieter spot. While we are making improvements to enhance the property, we appreciate your recognition of the comfort and ease you experienced. We hope to welcome you back soon for another enjoyable stay. Sincerel... read more

Business response:

Dear Stephen, Thank you for your feedback. We apologize that your experience did not meet your expectations. Your comments have been noted and will be used to help us improve. Sincerely, Hotel Management