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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great stay Moe was amazing at check in.
Sraff was great
Business response:
Dear Tyrone, We’re thrilled to hear you enjoyed the friendly and helpful service from our team. At Extended Stay America, we strive to make every guest feel welcomed and valued. Your kind feedback truly encourages us to continue delivering exceptional experiences. Thank you for taking the time to share your thoughts, and we look forward to having the opportunity to host you again for another pleasant and memorable stay. Sincerely, HotelManagement
The hallways smell terrible. I’m assuming it’s because the rugs look like they haven’t been cleaned since they got them. Now I was on the 3rd floor and I’m not sure about the other floors but it was absolutely nasty. I wouldn’t dare walk on that floor bare footed even with socks on. The customer service was a 10 out of 10. Makayla was amazing and very nice. The bed was clean and comfortable. The bathtub needs to be upgraded but clean. Overall I rate this stay a 6/10
Business response:
Dear Kareda, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered with the hallways and floor, as maintaining a clean and welcoming environment is a top priority. Your observations regarding the rugs and bathtub have been shared with our maintenance and housekeeping teams to ensure improvement. It is encouraging to hear that Makayla provided exceptional service and that your room was comfortable, as we strive to ensure every guest feels valued and cared for. Your feedback is gre... read more
N/A
Everything was good, no complaints
Business response:
Dear Zechariah, We’re delighted to hear your stay at Extended Stay America was enjoyable and comfortable. Knowing you felt relaxed and at ease means a great deal to our team, as creating a welcoming environment is always our top priority. Your kind feedback is truly appreciated, and we look forward to welcoming you back soon for another pleasant and memorable stay. Sincerely, Hotel Management
Bed had a sink hole in it. Shower was missing the shower curtain.
Business response:
Dear Shane, Thank you for taking the time to provide feedback about your recent stay. It is disappointing to learn that the condition of the room did not meet expectations. A comfortable bed and a properly equipped bathroom are essential, and the concerns you mentioned fall short of the quality we strive to maintain. Your comments will be shared with the appropriate team to ensure these matters are addressed promptly. We regret the inconvenience this caused and greatly appreciate your input, as it helps us make meaningful im... read more
My stay was awesome. Janice at the front was very sweet
Business response:
Dear Tikeisha, Thank you for taking the time to review your experience at Extended Stay America. We’re pleased to hear that our associate, Janice, made a positive impact during your visit with her warm and thoughtful approach. We appreciate your recognition of her efforts; it means a lot to us. We enjoyed hosting you and look forward to welcoming you back soon! Sincerely, Hotel Management
Melba at check in was amazing.. She had patience with me after finding out about the incidental deposit that was not shown on the 3rd party website!! After a long day driving I had to pay it as the room was paid for and it was late. But again Melba understood my frustrations and calmed me down and that’s how service should be
Quiet
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 3.3 star rating with 1,225,476 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open tomorrow at 9:00 a.m.