Extended Stay America Premier Suites - Yuma

Business response:

Dear Nestor, Thank you for highlighting the exceptional care provided by Nas and the front desk team. It’s truly gratifying to know our efforts to create a welcoming and reliable environment made a meaningful impression. We are dedicated to delivering an experience marked by genuine support and professionalism. Your kind words mean a great deal to us, and we will gladly share them with the team. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Management 

Business response:

Dear Tracy, Thank you for selecting Extended Stay America for your recent visit to Rutherford and sharing your excellent feedback about our staff. We’re so glad to hear the night team made such a great impression—they’ll be thrilled to know their warmth and attentiveness stood out! It was a pleasure to know you feel welcome, and we look forward to seeing you again soon for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Aryn, Thank you for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear how our team took such great care of you. Thank you for posting and sharing your experience. Come back soon, and we appreciate your business! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are glad to know you found value in your stay and appreciate your comments about the overall experience. While we aim to create a peaceful and comfortable environment for all our guests, we understand that certain factors may affect the experience from time to time. Your observations are helpful, and we hope to welcome you again for a visit that’s even more enjoyable. Sincerely, Hotel Management 

Business response:

Dear Paul, Thank you for your kind feedback. We are delighted to hear that you found your room clean and comfortable during your stay at Extended Stay America. Providing a pleasant and welcoming environment for our guests is always our top priority. Your positive comments encourage our team to continue delivering excellent service. We truly appreciate you choosing to stay with us and hope to have the opportunity to welcome you back for another enjoyable visit in the near future. Safe travels and see you again soon! Sincerely... read more

Business response:

Dear Pierre, Thank you for choosing Extended Stay America and for taking the time to share your feedback. We’re pleased our front desk team made a positive impression during your visit. We hope to welcome you again soon for another smooth and pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Anthony, Thank you for taking a moment to share your experience. We're pleased to know the pricing and overall quiet surroundings made your stay reasonably comfortable. While it sounds like things were generally satisfactory, we understand there may have been areas that could have made your visit more memorable. Feedback like yours gives us the opportunity to reflect on what’s working and where we can improve. Should you choose to return, we’ll do our best to deliver a more enjoyable and well-rounded experience. We woul... read more

Business response:

Dear Milady, Thank you for reviewing your stay with us at Extended Stay America. We’re glad the front desk team made you and your family feel welcome at check-in and appreciate your kind words about their friendliness. We apologize that the television in your room did not function properly, and we understand how this may have impacted your children’s experience. Your feedback has been shared so it can be addressed, and we hope you’ll consider staying with us again. Sincerely, Hotel Management