Extended Stay America Premier Suites - Yuma

Business response:

Dear Luis, Thank you for staying with us and for sharing your comments. We’re happy to know that aside from the issue with the air unit, your stay went smoothly. We’ll be sure to look into this so future visits are more comfortable. It was a pleasure having you as our guest, and we look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear William, We’re delighted that you enjoyed your stay and felt at home in a clean, welcoming space. Ensuring our guests have a comfortable and relaxing experience is always our goal, and it’s wonderful to know we’ve succeeded. Thank you for sharing your kind words. We look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay. Thank you again and we look forward to seeing you in the future! Best regards 

Business response:

Dear Joe, Thank you for sharing your thoughts. We regret that your experience did not align with expectations, and we understand how the atmosphere and environment may have influenced your perception. Our goal is to provide a comfortable and accommodating stay for all guests, whether visiting for work or leisure. Your feedback is valuable and will be reviewed to identify areas where improvements can be made to better meet the needs of a wider range of travelers. We appreciate your input and hope future stays can offer a more... read more

Business response:

Dear CHRIS, Thank you for sharing your experience. We’re pleased that your check-in was seamless and that you enjoyed the convenience and value of our property. Requiring an ID from all guests is part of our safety and security measures to ensure a secure environment for everyone. We appreciate your understanding and look forward to welcoming you back to Extended Stay America for another comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Javier, Thank you for sharing your thoughts. We are glad to hear you had a generally positive experience, though we apologize for the dust in your room. Maintaining a clean and comfortable environment is very important to us, and your feedback will help us enhance our housekeeping efforts. We hope you’ll consider staying with Extended Stay America again so we can provide an even more pleasant visit next time. Sincerely, Hotel Management 

Business response:

Dear Lana, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with receiving extra towels, and we understand how this affected your stay. Help is always available through the lobby phone, and we’ll review this process to ensure requests are handled more promptly. We appreciate your patience and look forward to welcoming you back for a smoother and more comfortable experience. Sincerely, Hotel Management