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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I stayed for 2 weeks and I was told that I had to pay the first week immediately at check in however I had to pay for the second week at the start of the that week. I asked whether I would be able to get housekeeping services when I started the second week however the male Front Desk agent said no and that I would have to pay extra for it and that housekeeping services are available after 2 week stay, very disappointing. I think the pots and plates and kitchen utensils should already be in the room when you arrive not the gu... read more
Business response:
Dear Angela, Thank you for sharing your detailed feedback. We regret that several aspects of your stay did not meet your expectations. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, kitchenware for your suite is kept at the front desk to maintain cleanliness and is available upon ... read more
Felt like the rooms were a bit run down. Staff was great
Wasn’t a bad stay, carpets was old and price was good
Room was clean, no frills, and staff was responsive to requests for fresh towels. Parking was fine, but the number of people hanging out in the parking lot drinking and smoking gave it a shady feeling. Breakfasts were heavy on starch, no fruit, milk or protein.
Business response:
Dear Linda, Thank you for taking the time to share your experience. We’re pleased to hear that your accommodations were well-maintained and that our team was able to assist you promptly with any needs. For breakfast, we offer a convenient grab-and-go option, and we appreciate your input as we strive to improve our guest experience. We will also review the concerns you shared about the parking area. We look forward to welcoming you again for a comfortable stay. Sincerely, Hotel Management
Enjoyed it
Business response:
Dear Schewa, Thank you for choosing Extended Stay America and sharing your review. We are dedicated to providing a comfortable and pleasant atmosphere for all our guests; therefore, we appreciate that you had a lovely stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, Hotel Management
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Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 3.3 star rating with 1,225,678 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open tomorrow at 9:00 a.m.