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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything
Room was more comfortable than customer service Located close to shopping mall, dining options and highway access; Front desk hours of 10 am to 10 pm was not convenient for early check-out and late check-in; Although staff was trying to be accommodating the steel, large roll-down gate at front desk was a bit daunting; Limited towels and extra toiletries not available when requested; Comfortable bed and spacious room with good water pressure in bathroom.
Business response:
Dear Sophie, Thank you for taking the time to share your experience. While we’re pleased to know you found the room spacious and the bed comfortable with strong water pressure, we’re sorry that aspects of your stay fell short. Your observations will be shared with our team, as we continually seek ways to enhance guest service and accessibility. We value your feedback and would appreciate the opportunity to provide a more seamless and welcoming stay on your next visit. Sincerely, Hotel Management
The staff did their best but I had to request dishes, cutlery, and coffee maker. Light bulbs were not working properly in bedside lamps: had to reseat one to get it to work; the other was missing. Breakfast is very minimal--hot drinks and a muffin.
Business response:
Dear William, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering our friendly staff, we look forward to the opportunity to host you again in the future an... read more
Just here to see the museums, then home again.
Smelled and rooms need updated
Business response:
Dear Nick, We’re sorry to hear that your room did not meet your expectations and that you experienced unpleasant odors during your stay. We understand the importance of a fresh, comfortable environment and are actively working on updates and improvements throughout the property. Your comments have been shared with our housekeeping and maintenance teams to ensure better attention moving forward. We truly appreciate your input and hope to provide you with a better experience next time. Sincerely, Hotel Management
Mr. Wael, at the front desk, was so helpful. We missed our flight to Portugal, and had to stay overnight with our two kitties. He helped so much to make sure we had everything we needed!
clean
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 771,037 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open at 9:00 a.m.