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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
room At first, the non-smoking room smelled strongly of tobacco. I requested to change the room. The service lady was very kind and helpful to get me another non-smoking room.
Business response:
Barbara, thank you for being our guest and for providing your feedback. We are happy to know you had an overall good stay and that you liked our courteous front desk service. I have shared your comments with my housekeeping team so that they can be more consistent in their work. Your business is appreciated, and we hope to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Friendly staff Reasonably priced hotel with a great location, very easy access to the most local destinations and public transportation. Room readiness could have been better. No TP, broken chair. Fortunately staff was very helpful and fixed all the issues as soon as we reported them.
Business response:
Thank you for your stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, General Manager
Adequate but not remarkable Room was ok, not updated. Kitchenette ok, not updated. Hotel was quiet.
Business response:
Geri, thank you for your review. Although you liked few aspects of our hotel, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope to have one more chance so we can make a favorable impression of our hotel. Sincerely, General Manager
Great Great service and great price
Business response:
Oscar, we appreciate you choosing Extended Stay America for your stay. It is a pleasure to know you loved our courteous service and the great value we offer. Thank you for the nice comments, and we look forward to hosting you again soon. Sincerely, General Manager
Good Clean Affordable Good, clean affordable hotel, I love that there is a kitchenette available in the room - heater worked great!
Business response:
Thomas, thank you for sharing your wonderful review of Extended Stay America - Princeton - West Windsor. It’s so nice to read you found us to be a great value and were impressed with our fully-equipped kitchen. Your feedback is much appreciated, and we look forward to welcoming you back soon. Sincerely, General Manager
Where is the maintenance guy? As we walked into the room, cigarette strong small. So moved to another room that had leaky a.c. unit and slow draining bath tub. The staff issue one night free stay so I felt better about the hardship we had to endure
Business response:
Chan, please accept my apology for the inconveniences and less than favorable experience you had at our hotel. We have addressed these issues with our housekeeping and maintenance teams to ensure a better experience for all our future guests. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, General Manager
Staff wasn't very helpful Waited a while for staff to appear at check-in. Also waited at check-out.
Business response:
Thank you for staying with us. Our associates receive thorough training, but sometimes we do make mistakes. Our goal is to "get it right" every time and we will step up our efforts to make our service exceptional. We encourage you to try us again. We are confident you will enjoy a better stay. Sincerely, General Manager
The extended stay The ice vending was on the 1st floor and we were on 3rd floor... Not very customer friendly... It was very loud outside of our room. We couldn't close the window and spoke to the front desk and they said we can't do anything to help right now.
Business response:
Andy, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.