Extended Stay America - Providence - Airport

Business response:

Dear Patrick, We sincerely regret the disruption you experienced due to the fire alarm sounding for much of the night. A situation like this should have been addressed with greater urgency, and we are genuinely sorry that you did not receive the assistance you deserved during this time. We recognize how unsettling that night must have been for you, and we truly regret that your stay did not meet our standards. Although your stay was refunded, we understand that this does not fully compensate for the restful and comfortable n... read more

Business response:

Dear Amy, Thank you for reviewing your stay. We are genuinely sorry that your experience did not meet expectations, particularly regarding the condition of the accommodations and the overall environment. It is disappointing to know the comfort and value we aim to provide were not reflected during your visit. On a positive note, we are glad our team made you feel welcome. We appreciate you bringing this to our attention, and your feedback will be shared with our team to help us enhance our guest experience. We hope to welcome... read more

Business response:

Dear Maria, Thank you for taking the time to share your experience. We sincerely apologize for the issues you faced during your stay, especially regarding the sofa bed and the lack of extra pillows, which we understand can be particularly challenging with young children. Our front desk team is always ready to assist, and we regret that this option wasn’t utilized to help improve your visit. Furthermore, cleanliness and comfort are top priorities, and we’re sorry that your room did not meet our usual standards. Your feedback ... read more

Business response:

Dear Katherine, Thank you for reviewing your stay with us. We are sorry your visit did not reflect the quality we strive to provide. The concerns you raised are not what we want any guest to encounter, and we apologize for the inconvenience this caused. We take cleanliness, comfort, and functionality seriously, and we are working with our team to ensure better preparation and service. We appreciate you bringing this to our attention and will use your feedback to guide improvements. Your experience matters to us, and we hope ... read more

Business response:

Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for any issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We value your feedback as we continually strive to improve. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all the best. Sincerely, Hotel Management