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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go elsewhere Horrible experience, service was bad room was dirty. The sofa bed was disgusting. No linen available, no one at the desk, I will never return.
Business response:
Dear Guest,Thank you for bringing your experience to our attention. We sincerely regret that your stay did not reflect the standards we aim to maintain. The concerns you raised are taken seriously and will be shared with the appropriate teams to ensure corrective action is taken. We understand your frustration and truly apologize for the inconvenience you faced. It is our hope that you might consider giving us another opportunity to provide a more welcoming and satisfactory visit.Sincerely,Hotel Management
I coffee at location whatsoever. Not enough towels and the kitchenette was lacking. Overall the place was dirty and not well maintained.
Business response:
Dear Guest, We are sorry your experience did not reflect the standards we strive to uphold. Your feedback regarding the room’s condition, limited towels, and lack of kitchenware has been noted and will be shared with our team to ensure better attention moving forward. As an extended stay property, essential items are available upon request at the front desk, and we apologize if this was not clearly communicated. We understand the inconvenience this caused and appreciate you bringing it to our attention. We are committed to i... read more
I called the property the day before my arrival to let them know I was going to arrive after 10pm, and they told me it was ok, that as soon as I arrived just pick up the phone at the property to inform I was there and someone will receive me. When I got there, and made the 1st call, for my surprise, they'd informed me that the person would arrive in an hour!!! They left me and my family and another guest (in our same situation)waiting outside in the cold weather. We were lucky that a guest that was staying there let us pass ... read more
Business response:
Dear Marisel,We sincerely apologize for the distressing experience you and your family encountered. It is unacceptable that you were left waiting in the cold despite prior communication, and we understand the frustration and inconvenience this caused. Your feedback has been shared with the appropriate teams to ensure this situation is addressed and not repeated. We are committed to improving our responsiveness and reliability, especially for late check-ins. While we deeply regret the circumstances that led you to seek altern... read more
We walked in, checked in, got our.keys went in the room. There was a.bed kitchen with no pots pans etc. No chairs to sit and eat, no furniture in the living room. Just a tv. Wasn't anything like what I saw in description of what I daw on line. My husband went to the person at the front desk. They came in with a couple of chairs, she said they just remodled and usually rented monthly and she had mo orher rooms. So we decided not to stay and left, which ruined our Valentines Day plans. We ended up going back home.
Business response:
Dear Guest, Please accept our apologies for the inconvenience you may have experienced during this visit. It is disappointing to learn that the room did not align with what you anticipated, and we apologize for any miscommunication regarding its setup. While our team always does their best to assist our guests, we understand that the experience was not what you had hoped for. Your feedback is invaluable, and we will review this situation with our team to ensure future guests do not encounter such issues. We truly regret that... read more
The room was big however, the room did not have any pans, pots, utensils or plates and front desk was only present to check in and check out. When asked for more towels or blanket was questioned why and to return dirty towels.
Business response:
Dear Caroline,Thank you for your feedback. We apologize for any inconvenience you experienced regarding in-room amenities and service. Our kitchen items are available upon request to ensure they are clean and ready for use, but we regret if this was not communicated clearly. We will also address your concerns with our team to improve guest service. Your insights are valuable, and we appreciate the opportunity to enhance our hospitality.Sincerely,Hotel Management
The room wasn't properly cleaned. There was food left in the refrigerator and the bath and toilet were slightly dirty with previous use (hair and soap still visible). Everything else was good though!
Business response:
Dear Oscar, Thank you for sharing your thoughtful feedback. While we're glad that most aspects of your stay were enjoyable, we sincerely apologize for the cleanliness issues you encountered. Providing a well-maintained and comfortable environment is a top priority, and we regret falling short in this instance. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We appreciate your patience and understanding and hope you'll consider giving us another opportunity to pr... read more
I was not allowed to check in due to my skin color. The staff there made up a fake incidental fee that is not mentioned in the policy or welcome letter when I booked with Expedia I reached out to customer service for extended stay. They also confirmed that was not a part of their policy, I was told to go load money on my card by your front desk clerk and then when I got back, she still denied check in and i was kicked off of the property by threatening me with police. I was bullied by your staff lost hundreds of dollars and ... read more
Business response:
Dear Rachel, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Extremely disappointed Let me start by saying upon entering the room, it smelled like someone had been living in there for a month. There were doors opening and closing all night long into the wee hours of the morning. The smell of marijuana was overwhelming!! I paid a $100 incidental fee upon check in for incidentals, such as smoking in the room, yet individuals we're able to smoke in the hotel. The cast of characters staying in this hotel left the bit to be desired. Yelling, screaming, run running up-and-down the halls, ba... read more
Business response:
Dear Guest, We sincerely apologize for the disturbances, uncomfortable environment, and delay in accessing your room. We understand the importance of providing a peaceful and inviting atmosphere, and we regret not meeting your expectations. Although our extended stay model differs from traditional hotels, we are committed to enhancing our service and creating a more welcoming environment. Your feedback is invaluable; we are addressing these concerns with our team. We hope you will consider giving us another chance to offer a... read more
The front desk is open only from 10 AM to 10 PM. That means late check in requires over half an hour for a staff member to come and let you in and give you keys. It also means that if you don’t have your own pots, pan, silverware, and glasses, you can’t use the kitchen that’s provided until after 10 AM the following day
Business response:
Dear James, We apologize for the inconvenience caused by our front desk hours and the delay with check-in. We understand how important it is to have timely access to your room and kitchen amenities, and we regret that this was not the case during your stay. While our front desk is available during specific hours, we aim to accommodate guest needs to the best of our ability. Basic kitchenware can be provided upon request, and we appreciate your comments as they help us improve. We hope to welcome you back for a more seamless ... read more
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.