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Extended Stay America - Providence - Airport
- Hotels
- Warwick, RI
About this business
Location details
268 Metro Center Blvd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is no Breakfast as advertise :((((((((((( coffee only
Business response:
Dear Stephen, We apologize for any confusion regarding the breakfast options during your stay. While we do not offer a traditional breakfast, we provide a convenient grab-and-go breakfast option, including coffee, for our guests. Your feedback is valuable, and we will ensure that our breakfast offerings are clearly communicated to avoid any future misunderstandings. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience at our hotel.Sincerely,Hotel Management
The place was filthy and the rooms are worn down. They were short staffed and oversold.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the condition of the property and the issues you experienced regarding staffing and room availability. Your concerns about cleanliness and maintenance are taken seriously, and we are committed to addressing these matters with our team to enhance the guest experience. We appreciate your insights and hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management
Although the staff was extremely nice, there were some things I didn’t like about this hotel. One of the rooms I booked don’t have all the furniture, there was no breakfast on any of the days I was saying there. The floor and chairs in my room were still dirty, I had to go back and clean myself.
Business response:
Dear Erika, We appreciate your feedback and apologize for the inconveniences you experienced during your stay. While we're pleased to hear that our staff provided excellent service, we regret that your room did not meet expectations in terms of furniture and cleanliness. Your comments regarding breakfast availability have been duly noted, and we will look into our offerings to better communicate any changes in service. Please know that cleanliness is a top priority, and we are addressing your concerns with our housekeeping t... read more
Terrible front desk customer service accompanied by Expedias customer service. Both parties were rude; irrational; ignorant; and neglectful. Will never book another reservation through this method again nor with this property
Business response:
Dear James, Thank you for sharing your review. We apologize for your experience with our front desk and customer service. This is not the standard we strive for. We appreciate your feedback and will address these concerns with our team to improve our service. We hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Not my liking :(looks more like a shelter than a hotel.
Business response:
Dear carma, We are sorry to read that our property did not meet your expectations. We understand the importance of feeling comfortable and welcomed during your stay, and we regret that we were unable to provide you with the experience you were hoping for. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
the front desk person gave us a room not clean .The bed was not made ,garbage was scattered on the table.Dirty towels were on the bathroom floor !!! .We have to complain to front desk person to changed our room !!! For all my travels our first time to check in to a dirty room !!! Please notify extended stay America for their mistake !!!Aside from card payment,I paid also $100 dollars deposit refundable after 5 days deposit.
Business response:
Dear Julieta, We sincerely apologize for the unacceptable condition of your room upon check-in. This experience does not reflect our standards, as cleanliness is our top priority, and we regret the inconvenience it caused. Your feedback will be shared with the relevant team to ensure such issues are addressed. We also apologize for the confusion regarding the deposit and refund. We ensure guests are well aware of our policies and have this information posted on our website and during check-in. We will work on providing more ... read more
Frequently asked questions about Extended Stay America - Providence - Airport
How is Extended Stay America - Providence - Airport rated?
Extended Stay America - Providence - Airport has a 3.4 star rating with 1,773 reviews.
When is Extended Stay America - Providence - Airport open?
Extended Stay America - Providence - Airport is open now. It will close tomorrow at 12:00 a.m.