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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely quiet with friendly staff.
Business response:
Dear Guest, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management
Cleanliness of the room and common areas needs attention. Carpet was stained and not cleaned, bathroom toilet and sink area was dirty, the elevator was not clean. There was nobody at the check-in desk when we arrived and they appeared from the elevator. Not having someone at the primary entrance to the property was a concern. The location is good, however they need to step up their game in order to be competitive with surrounding properties in the area.
Business response:
Dear David, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
Okay. Not great, not awful Room was huge but needed updating and a better cleaning. Exterior of the fridge was nasty. No kitchen utensils/coffee maker but I arrived too late to request them per the card on the counter. Those things should be there when you arrive in an extended stay situation. Breakfast on the go was much too scant. Poor offerings, no flavor choices. Not worth it.
Business response:
Dear Cindy, we always appreciate feedback from our guests to ensure we meet our high service standards. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely,Hotel Management
Estupendo todo gracias a todo el personal del hotel. Muy profeciomal
Business response:
Dear Osvaldo, it was a pleasure to read your fantastic review of the [hotel name. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Parkway South. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.