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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall Experience First arriving I was greeted in a professional way and didn’t take long for me to get checked in at the hotel. Upon finding my room both key cards wasn’t working properly so I had to go back to the front lobby to get another set but once I was able to get into my room I noticed brown markings on the toilet lid. Reported it to the front lobby and they apologized for the inconvenience and wanted to correct the problem right then. Leaving in the morning I was greeted properly and felt the positive energy amon... read more
Clean spacious rooms,comfortable beds, great water supply , friendly staff. Easy access from Highway 1 .
Business response:
Dear Emilia, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are paramount, and we are very proud of our housekeeping associates for their excellent work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management
Customer service ? Check in was simple but not friendly. Felt like I was taking up their personal time. Since I had booked the room using a discount app you’d think they’d be less annoyed. The following morning when I came in after my night shift I inquired about extending my stay another day. I couldn’t remember my room number and I was treated as if I was trying to steal something from them or impersonate an “actual” guest. Finally once I had been vetted, I was told that they couldn’t extend my stay at the front desk, that... read more
Business response:
Dear Bailey, We sincerely apologize for the less-than-friendly experiences you encountered during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret falling short of expectations. Discrimination has no place in our establishment, and we are genuinely sorry for the inappropriate comments you overheard. We will address this matter internally to ensure a more inclusive and respectful environment. Please know that your feedback is invaluable, and we are actively working on improving our servic... read more
Room was not that clean and had a bad smell as if someone was living there for a year and never showered.
Business response:
Dear darren, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincere... read more
Needs a bit of upgrading I like the full kitchenette and the large desk, but the holel needs a bit of upgrading. The TV is small, and they still use CFL bulbs. There is no bedside USB charging station and I couldn’t find a trash can anywhere. I only stayed one night, so it wasn’t terribly bad. The bed was very comfortable and the temperature setting was pleasant.
Business response:
Dear PABLO, Thank you for staying with Extended Stay America and sharing your review with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope to have the opportunity to welcome you back and provide an even better exper... read more
Good place to stay.
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 4.1 star rating with 667 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.