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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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I liked the location of the property. The room was supposed to include at least one weekly cleaning, and my room never got cleaned. The hotel was supposed to be smoke free, but the hallway had a faint smell of cigarettes. The carpet in the room had several stains and did not appear to be very clean. I did not like how the washer and dryer required $2 in quarters to use. After working 13 hour days out of town, the last thing I needed to worry about was find 8 quarters.
Business response:
Thank you for being our guest. We're glad to know our location was ideal for you, but we're sorry for the housekeeping and service issues you encountered while you were here. Even more distressing is the fact that our hallways were filled with smoke smell. Please be assured that we have discussed your feedback with the appropriate teams for review and action. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away... read more
That my AC unit in my room did not work that great
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay. However, we are sorry for the problem with the air conditioning unit. Our engineering staff will address these issues immediately. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The Pleasant staff was a Great PLUS.. the issue with people loitering in the parking lot was handled Professionally
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Pesimo el servicio del personal. Uno hace una reserva con anterioridad y al llegar me toco esperar casi una hora mas de lo normal y aparte en el lobby nunca habia personal las llaves del cuarto cada que salia y regresaba me tocaba buscar alguien del aseo para que me abriera el cuarto y para rematar alguien sin licencia me le dio tremendo golpe al carro y nadie sabe nada
Business response:
Karen, please accept our apologies that we failed to deliver the exceptional stay you deserved and regret the inconvenience it caused. Your comments have prompted our management team to redouble our efforts so we can be sure to meet the standards you should always expect from us. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,924 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.