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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The laundry room was nice to have. I didn't like that the bathroom didn't feel clean when I used it. I found hair on the walls before I took a bath. There was paint chipping in the corners and rust on the door. Also my rooms smelled like cigarettes even though it was non smoking room. I figured out it was the smell of the air unit which made it worse.
Business response:
Jeremy, thank you for reviewing your stay with us. We are sorry your bathroom was not in excellent condition. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We have also shared your comments about the door with our maintenance team to make necessary improvements. We are also taking appropriate steps to remove the smoke smell from this room. We hope you will consider giving us another chance to provide you with a much better experience. Sincerely, Hotel... read more
The room was clean and in decent condition for a cheaper hotel in the Raleigh area. My main complaint is that they don’t have an ice machine. They do provide ice trays and a freezer in the room, but when you’re only there for 1 night that’s not really a help.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you had a great time with us and that you enjoyed our accommodations as well as the value we offer. However, we regret not meeting all your expectations. We appreciate your feedback and hope to see you soon. Sincerely, Hotel Management
accommodating Thank you for allowing me to stay at ESA the front desk staff was kind and helpful to my stay. I sincerely appreciate the patience they showed towards me. I'll be happy to stay there again.
Business response:
Melissa, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,867 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.