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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good enough Wanted non-smoking room -given smoking room- No other rooms available -Room smelled of smoke and so did my clothes. Air conditioner did not control room temperature.
Business response:
Your review for our hotel was recently brought to my attention. I want to apologize for not having the room type available that you had reserved. I have looked into the matter with the air conditioner and our team has resolved that issue. Thank you very much for bringing this to our attention, as it helps us to keep up with the maintenance of the property. We would love to have another chance to provide you with a better experience the next time you're in town.
Decent Place for Cost Basic hotel. Not much for breakfast, a few fruits and granola bars. Hotel is more of a ill action of efficiencies - but, that is what the hotel is "Extended Stay America". I was a late check in - so I called and they left my key out for me behind the desk (it was secure) and made for an easy check in.
Business response:
Thank you for writing a review of your stay. I'm disappointed that our grab-and-go breakfast was not up to your standards, but I'm glad you were bale to check in with ease and have a good nights rest. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Good I wasn't completely grossed out by the room cleanliness. The bathroom had been redone with nice floor & bathtub which was nice. The kitchen was empty- no dishes etc. hotel staff was friendly. Good location & safe for parking. Dog friendly. I also didn't hear any neighbors.
Stop charging me No problems until checkout. I was charged an additional 3 times after I checked out. They showed me as a "no-show" for a reservation that I never made. The follow up conversations were productive but I am annoyed that a simple one night stay turned into them maxing out my credit card and I have to wait for the charges to drop off.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us. I do apologize for the error in your billing, but I am glad that we were able to fix the error quickly for you. We look forward to welcoming you back in the future!
Overnight stay Staff behind desk was great. Friendly, knowledgeable with good service. Maybe got up too late but shower was only lukewarm and no hot water at sink.
Okay...but could be better! I wish I could give a higher rating because the staff was extremely kind and helpful...but someone isn't managing well.It started with no coffee cups for coffee in the lobby. What good is coffee without a cup. We asked for a 'Do Not Disturb' sign for our door. They were out! (this is a pretty basic hotel item!) Day 2 we asked for more shampoo. They were out! How do you run out of hotel basics like coffee cups and shampoo? Lastly, I added a third night through Hotels.com. I went to the front desk t... read more
A++ Everything went perfect
Business response:
Pedro - Thank you for your great review. We are so glad that you enjoyed your stay with us. We hope to see you again in the future.
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.