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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Danyelle, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Red Bank – Middletown. Sincerely, General Manager
Old smoking room We got a room that used to be a smoking room The smell was overpowering
Business response:
We appreciate you being our guest. It’s our pleasure knowing you had an overall nice visit. However, we apologize for the smoke odor you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Budget friendly. The beds and pillows were awful! I ended up at HomeGoods buying new pillows after the first night. The hotel was a short distance from a few beaches which was really nice. The small kitchenette was convenient and a nice when traveling with a family. The hotel staff was very polite. The free breakfast was just a coffee bar with oatmeal and a variety of granola bars. If your on a budget I would recommend but pack your own sheets and pillows and even a mattress topper if you can because the beds were just that... read more
Business response:
Gab, thank you for reviewing your experience. It’s our pleasure knowing you liked our kitchenette and our location being so close to many points of interest. However, we are sorry you found the sofa bed uncomfortable. We appreciate your feedback as we continually strive to meet the needs of every guest. I hope you will consider giving us a second chance the next time you are in the area. Sincerely, General Manager
Business response:
Eric, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we hope to welcome you back to Extended Stay America - Red Bank - Middletown. Sincerely, General Manager
Not good but not bad. Had trouble with the wifi. The receptionist told me I had to call there tech support. Cleaning people never came during the visit. I had to ask for towels. I had to ask for dishes and coffee pot, nothing is in the rooms.
Business response:
Chris, please accept my apology for not living up to your expectations during your visit. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer it to you at a minimal fee. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We will remind our front desk to communicate this more clearly going forward. Your concerns regarding the internet issues have been shared with my ... read more
One night pet stop Great visit. Needed a pet friendly place to stay one night. Clean room. I thought having the carpet tiles was a great idea. Carpet seemed very new- I guess easily replaced if needed. no smell in room. Not much of breakfast, but I did t care because we had our dog and were close to downtown RedBank.
Business response:
Patricia, thank you for including Extended Stay America - Red Bank - Middletown in your travel plans. It’s nice to know you liked your spotless room and that our pet-friendly feature and convenient location made your visit even more enjoyable. Thanks again for being our guest, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
Business response:
Glenda, thank you for taking the time to share your perfect rating. We appreciate you being our guest at Extended Stay America - Red Bank - Middletown and look forward to your return visit. Sincerely, General Manager
There was no breakfast. It's just a complementary coffe/te with a cereal bar.
Business response:
Thank you for choosing to stay at Extended Stay America - Red Bank - Middletown. We are glad to read your overall stay was comfortable, but we are sorry you were not happy with our complimentary grab-and-go breakfast. We will make note of your feedback as we plan any changes to this. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Nice rooms, but very basic Wi-Fi & Breakfast The rooms are great, well equipped, quiet. Air conditioning you can actually control. But they also advertise Wi-Fi and Breakfast included. Breakfast consists of two coffee pots and hot water in the lobby. You have your choice of plastic wrapped muffins (with more ingredients than a chemistry set and various oatmeal) -- take it back to your room. The Wi-Fi is slow, but they are happy to charge you more for better performance. I opted out. Seems a real shame. The rooms are very n... read more
Business response:
Thank you for choosing to stay at our hotel. Although you liked our convenient location, we are sorry for the issues you experienced with our internet service and that our breakfast offerings were not to your liking. I have shared your concerns with the concerned teams in an effort to improve our service and facilities moving forward. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.