Extended Stay America - Richmond - W. Broad Street - Glenside - North

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re glad your stay was acceptable overall, though we regret any inconvenience you experienced during your visit. Our team is always available to assist quickly, and it’s good to know they were able to help when needed. Your comments regarding in-room conditions and functionality have been noted and will be shared carefully as part of our ongoing efforts to maintain comfort and reliability for all guests. We appreciate your input and hope to provide you with ... read more

Business response:

Dear Guest, We’re glad to hear your stay was a positive one and that everything came together for a comfortable visit. We appreciate you choosing Extended Stay America and hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We’re pleased to hear that you found your room clean and the bed comfortable, as those are key to a restful stay. At the same time, we appreciate you sharing your thoughts on the amenities and breakfast offering. Our complimentary grab-and-go breakfast is designed to provide a quick start to the day, though we understand some guests may prefer additional variety. Your feedback has been shared with the appropriate teams to support improvemen... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit more positive. We hope you will consider giving us another chance to deliver a more satisfying stay in the future. Sincerely, Hotel Management