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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, comfortable and easy checkin
Business response:
Dear Guest, A smooth arrival and relaxing stay are always wonderful to hear about. Thank you for sharing your kind feedback about your visit to Extended Stay America. We’re delighted that you enjoyed the welcoming atmosphere and found your accommodations pleasant during your time with us. Our team works hard to make every guest experience simple and enjoyable, so your comments truly mean a lot. We appreciate your support and look forward to welcoming you back again soon. Sincerely, Hotel Management
Staff was nice. Room was mediocre at best. Stove in kitchenette rusted and unusable. Utensils for cooking had to be purchased (not just in room as advertised). Breakfast was almost nonexistent.
Business response:
Dear Guest, We sincerely regret that your stay did not meet expectations, particularly with the condition of the kitchenette and the availability of in-room essentials. This is not the experience we strive to provide, and your feedback about limited morning offerings has been taken seriously. We do appreciate your kind words about our team and are glad they made a positive impression. Your insights are valuable to us, and we hope you will consider returning in the future, allowing us the opportunity to provide a more comfort... read more
It was a relaxing stay..n the staff at nite was excellent verses the afternoon but yes enjoyed my stay n would stay there again
There was nothing in the kitchen. Breakfast was pre packaged muffins and coffee. We stayed 3 nights. The hall carpet looked like it hadn't been vacuumed in a long time and wasn't vacuumed while we were there. That was gross.
Business response:
Dear Guest, We’re pleased you chose to stay with us and appreciate your comments. We regret that certain aspects of your visit, including the overall presentation of shared spaces and in-room provisions, did not meet expectations, and we apologize for any inconvenience this caused. Your observations have been shared with our team as we continue working to enhance cleanliness standards and guest amenities. Feedback like yours is valuable in guiding improvements. We hope you will consider returning in the future so we may prov... read more
The staff was amazing
Business response:
Dear Guest, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management
Microwave did not work, grab and go breakfast. Project manager information on Expedia states pets stay free, but was charged $25 fee
Business response:
Dear Guest, We apologize for the issue with the microwave and will have it addressed by our maintenance team. Regarding the pet policy, our property is pet-friendly, and Expedia reflects this correctly; however, pet fees do apply. We apologize for any confusion. We appreciate your feedback and hope to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.8 star rating with 1,312 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.