Extended Stay America - Rochester - North

Business response:

Wow! A perfect 5/5—thank you so much! We’re delighted that you enjoyed your stay with us. Your support motivates our team to keep delivering excellent service. We can’t wait to welcome you back for another great experience!" 

Business response:

Dear Madison, It was a pleasure having you as our guest at Extended Stay America. Thank you for your generous review mentioning our wonderfully convenient location and excellent team of associates. We are so fortunate to have various dining and shopping options in the proximity. We are happy to read about the aspects that made the highlights of your stay! Thank you once more; we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Thank you for sharing your feedback. We’re sorry to hear that your experience at Extended Stay of America North did not meet your expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we truly regret any shortcomings during your visit.We would appreciate the opportunity to learn more about what went wrong and how we can improve. Please feel free to reach out to us directly. Your insights are invaluable to us, and we hope to have the chance to make things right.Sincerely,General Man... read more

Business response:

Thank you so much for taking the time to share your feedback and for your 4-star review! We’re glad to hear that you had a positive experience at Extended Stay of America North.If there’s anything we could do to improve and make your next stay a 5-star experience, we’d love to hear your suggestions. Your feedback helps us improve and serve our guests better.We hope to have the pleasure of hosting you again soon!