Extended Stay America - Rock Hill

Business response:

Dear Max, We sincerely apologize for the experience you encountered upon arrival. After a long journey, not being able to check in or reach support is incredibly frustrating and far from the standard we strive to uphold. Your comments are being taken seriously and will be shared with the appropriate teams to help prevent this from happening in the future. We regret the inconvenience caused and hope you will give us another opportunity to show you the excellent hospitality that you should have received during this visit. Sinc... read more

Business response:

Dear Jerry, Thank you for sharing your experience. We are sorry to hear that your stay did not meet expectations. While we aim to provide a welcoming and well-maintained environment, we regret the shortcomings you encountered. Your concerns have been shared with the appropriate teams for careful evaluation. We remain committed to enhancing our services and making meaningful improvements. Guest feedback like yours is invaluable in that process. We hope you will consider giving us another opportunity to deliver a more comforta... read more

Business response:

Dear Jose, Thank you for sharing your review. We sincerely apologize for any frustration caused by our policy, which is in place to help ensure a consistent and secure experience for all guests. We understand how this may have been disappointing, and we regret any inconvenience it caused you. Please know that we take your concern seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Dear Itevia, Thank you for sharing your experience. It’s wonderful to know the service you received made a positive impression. At the same time, we sincerely regret the condition you encountered in the bathroom and understand how that may have impacted your overall comfort. Your comments have been shared with the appropriate team for prompt attention. We hope to welcome you back in the future and provide a stay that meets your expectations in every respect. Sincerely, Hotel Management 

Business response:

Dear guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management